Referral Care Specialist

Referral Specialist - Full Benefits, No Weekends!
EyeCare Partners is the nation's leading provider of clinically integrated eye care. Our national network of over 300 ophthalmologists and 700 optometrists provides a lifetime of care to our patients with a mission to enhance vision, advance eye care and improve lives. Louis, Missouri, over 650 ECP-affiliated practice locations provide care in 18 states and 80 markets, providing services that span the eye care continuum.
Referral Specialist
The Referral Specialist will serve as primary referral personnel to provide a positive first contact to Commonwealth Eye Care Associates and EyeCare Partners while projecting a professional telephone image through phone interaction. The Referral Specialist will demonstrate sensitivity to patient's needs and Patient Privacy Act, as well as demonstrate superior telephone and interpersonal skills.
Handles all incoming and outgoing local referral networks and paper/faxed referrals while coordinating help from Patient Relations team members when needed.
While incoming and outgoing referrals are the Referral Specialist primary responsibility, the Referral Specialist acts as backup to the Contact Center as needed. As determined by the Supervisor of Referrals or the Patient Relations Manager, the Referral Specialist will promptly answer, screen, and process calls to appropriate person(s) and/or department per protocol while determining management of emergent calls in accordance with company policy.
Maintain patient chart demographics and Patient Portal for EMR software.
Respond to Live Chat and Cataract Self-Test inquiries.
Assist in Referral Department reporting and perform special projects and other duties as assigned.
High school diploma/GED with 1 to 3 years of medical office experience.
Demonstrates excellent customer service skills.
A combination of experience in Windows Operating System, Microsoft Office, e-mail, and data entry.
Knowledge of EMR software a plus with typing skills at 50+ wpm, basic computer skills that include a combination of experience in Windows Operating System, Microsoft Office, e-mail, and data entry.
Ability to understand payor referral requirements to allow appropriate reimbursement
Professional verbal and written communication skills in a customer service setting.
General office conditions

Full Benefits Package - Medical, Vision, Dental and Life Insurance

• Paid Time Off and Paid Holidays
• Optical Education Reimbursement