Head of Client Support Services

Powder River Heating and Air Conditioning| Sheridan, Wyoming

We provide premium maintenance, installation, and repair service of heating and cooling systems and plumbing services for both residential homeowners, commercial properties and industrial settings in Gillette, Buffalo, and Sheridan WY. Proudly serving our local communities since 1979.

HVAC Service Manager Pay: $85,000 - $95,000 (DOE) plus bonus, depending on performance

Work Hours: Monday through Friday

What We Offer Take home company vehicle + gas card

Company clothing / phone

Company paid training, including Carrier, Rinnai, PK, and other dealers

Offer online self-directed training

Relocation Assistance Available for Qualified Applicants

Benefits Medical 50% paid by employer

Dental & Vision insurance options

6 paid holidays

What You Will Be Doing Coordinate, schedule, and oversee daily service operations, technicians, and HVAC-related work orders to ensure smooth department performance

Administer and manage HVAC maintenance and service agreements

Dispatch technicians for emergency repairs, scheduled maintenance, and ongoing service requests

Provide technical guidance and troubleshooting support to technicians across the company

Review, verify, and approve technician payroll hours and timecards

Handle customer relations for HVAC service operations, including resolving complaints, answering technical inquiries, and maintaining high levels of customer satisfaction for residential and commercial clients

Support the controls division by assisting with estimating, scheduling, and completion of controls-related projects.

Maintain professional communication and strong working relationships with property managers and facility personnel

Monitor inventory levels for HVAC parts and equipment while coordinating purchasing and stock replenishment

Manage warranty processes by submitting and maintaining equipment and parts warranties through both paper and digital systems

Ensure all service technicians maintain required certifications, licenses, and training compliance

What We Are Looking For Minimum of 5 years of HVAC management-related experience

10+ years of HVAC Service Experience

Hands-on experience servicing and troubleshooting boilers and chillers

Background in project estimating and HVAC-related sales activities

Excellent time management and organizational skills with attention to detail

Proficient in computer applications including Microsoft Word, Excel, and Microsoft Project

Familiarity with SharePoint and Procore is preferred