Customer Service Officers

At HCSC, our employees are the cornerstone of our business and the foundation to our success. We empower employees with curated development plans that foster growth and promote rewarding, fulfilling careers.

Join HCSC and be part of a purpose-driven company that will invest in your professional development.

This position is responsible for providing sales and marketing support to clients, sales leadership, and account executives/managers. The role responds to client and business partner requests related to claims and data issues, recruitment campaigns, sales products, reporting, and other account-related inquiries. Responsibilities include researching and resolving requests, coordinating with internal teams, and utilizing available resources to ensure timely and accurate service. The ideal candidate will bring strong communication, problem-solving, customer service, and relationship management skills while maintaining a high level of client and account satisfaction.

Bachelor’s Degree and 1 year experience reviewing complex claims OR 5 years experience in Sales, Marketing, Claims, Customer Service or provider service involving processing or coordination of service for health care clients

Completion of Blue Chip training and experience with Blue Chip systems capabilities and/or processes.

Bachelors Degree.

Experience with HCSC Systems/Database.

Basic understanding of healthcare reform and implications on client accounts.

This is a Flex (Hybrid) role: 3 days in office; 2 days remote. At Health Care Service Corporation, you will be part of an organization committed to offering meaningful benefits to our employees to support their life outside of work. From health and wellness benefits, 401(k) savings plan, pension plan, paid time off, paid parental leave, disability insurance, supplemental life insurance, employee assistance program, paid holidays, tuition reimbursement, plus other incentives, we offer a robust total rewards package for employees. This role aligns with an annual incentive bonus plansubject to the terms and the conditions of the plan.

Flex employees are expected to be in the office a minimum of three days a week. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristics. Employment may be contingent upon successful completion of drug screening in accordance with applicable law.