Head of Operations & Business Management

Director of Operations

POSITION SUMMARY

The Director of Franchise Operations oversees all franchise restaurant operations for a geographic region. This oversight includes the continued growth and development of restaurants and ensuring the achievement of sales and profitability initiatives. This role will also provide input to all brand strategies to further ignite business growth and market share.

ESSENTIAL FUNCTIONS

May perform any or all the following duties:

Provides leadership and accountability to the field and franchise leadership team through clear expectations, coordinating efforts, and follow‑up.

Plays a key role in executing initiatives through the implementation of plans and oversight of milestones and metrics.

Builds strong relationships with franchise partners by maintaining frequent and ongoing communication, tracking, and follow‑up.

Leads implementation of strategic initiatives while monitoring and gauging results to determine appropriate changes.

Develops and executes a strategy to grow long‑term business and achieve assigned revenue and profitability goals.

Supports operational processes to effectively execute based on customer needs.

Leads, develops, & participates in presentations, negotiations, operational meetings, and conferences with executive team.

Creates a dining experience that enhances relationships with existing customers while fostering new relationships.

Collaborates with executive team to develop the brand’s strategies.

POSITION QUALIFICATIONS/CORE COMPETENCIES

Must have expertise in managing multiple priorities concurrently to effectively provide insight that builds the brand.

Must be able to drive to restaurants and interact with executive team, and work in an office environment at times.

Must have experience with Microsoft Office Suite.

Must be familiar with a variety of restaurant operations concepts, practices, and procedures.

Must have the ability to manage multiple projects/directions simultaneously.

Must display strong analytical and organizational skills and have the ability to identify and implement process improvement strategies with positive business results.

Must have strong work ethics and a high level of confidentiality to ensure proper handling of sensitive information.

Proven track record and ability to work closely with Finance, Operations, Marketing, and Human Resources teams.

Able to work in a fast‑paced, dynamic, and challenging environment.

WORK ENVIRONMENT

Fast‑paced, high volume of activity, and a deadline‑driven environment.

PHYSICAL DEMANDS

Sitting for extended periods of time, using a telephone, typing and/or operating a computer and/or mouse.

Travels as needed, approximately fifty (50)%.

THE COMPANY RETAINS THE RIGHT TO CHANGE OR ASSIGN OTHER DUTIES TO THIS POSITION AS

DEEMED APPROPRIATE WITH OR WITHOUT NOTICE.

For 60 years, Hardee’s has brought communities together with quality, delicious food. With more than 1,800 restaurants across the U.S., and locations in 14 countries, we are committed to the best tasting food to better serve our guests – From Made From Scratch™ Biscuits and Hand‑Breaded Chicken Tenders™.

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