Head of Operations & Business Management

Get to know us NOVO Health Services offers linen management solutions to the healthcare industry. NOVO Health keenly focuses on safety and infection control and provides its partner hospitals with a value-driven linen management control system that measures and monitors linen utilization by department to eliminate excess internal costs. NOVO's regional healthcare linen facilities are HLAC accredited and operate with state-of-the-art processing equipment and processes.

NOVO Health Services is a leading provider of healthcare linen solutions, delivering a fresh and innovative approach to the industry. Our focus on patient experience, infection prevention, and operational excellence enables us to improve linen quality while reducing overall program costs for our healthcare partners. With HLAC-accredited facilities and a commitment to continuous improvement, NOVO is redefining how healthcare linen programs are managed across the country.

Operations Manager role The Operations Manager is responsible for leading day-to-day plant operations to ensure safe, efficient, and high-quality production performance. This role partners closely with the General Manager to execute the site’s operational strategy while maintaining accountability for production targets, cost control, safety compliance, service levels, and team performance. This leader drives operational discipline across production, engineering, distribution coordination, inventory management, and order fulfillment to support client retention and customer satisfaction within a healthcare-focused manufacturing environment. Success in this role is measured by operational KPI performance, labor optimization, COGS management, quality metrics, safety results, and on-time service delivery.

Key Responsibilities Operational Execution Oversee daily production operations, including medical instruments, healthcare linens, and disposable accessory packs.

Ensure production schedules are met in alignment with customer demand and service requirements.

Drive operational consistency across shifts and departments.

Monitor and improve key performance indicators including safety, quality, productivity, cost, and service.

Financial & Cost Management Support development and execution of the facility operating budget.

Manage labor efficiency, overtime control, scrap reduction, and inventory accuracy.

Identify cost-saving opportunities while maintaining service and quality standards.

Continuous Improvement Implement Lean, Six Sigma, and process improvement initiatives to increase efficiency and reduce waste.

Conduct root cause analysis and corrective actions to prevent recurring operational issues.

Improve workflow, build schedules, and production planning processes.

Safety & Compliance Ensure compliance with OSHA, quality standards, and Novo Health Services policies and procedures.

Promote a strong safety-first culture across the facility.

Establish clear performance expectations and accountability.

Customer & Cross-Functional Collaboration Partner with Sales and Customer Service teams to support new business implementation.

Ensure service reliability and high customer satisfaction.

Qualifications 8-10 years of progressive experience in manufacturing or process-oriented operations.

Minimum 3 years in a plant-level leadership or production management role.

Experience managing supervisors and frontline employees.

Strong understanding of production processes, inventory management, and distribution coordination.

Healthcare, medical device, or regulated industry experience preferred.

Experience with Lean, Six Sigma, or similar operational excellence methodologies preferred.

Proven ability to manage multiple priorities in a fast-paced environment.

Technical Skills Strong Microsoft Office skills (Excel required).

Working knowledge of compliance and quality systems.

Education Bachelor’s degree required.

Degree in Engineering, Operations Management, Industrial Management, or related field preferred.

What we can offer you as a full-time associate Competitive pay

Paid Holidays

Flexible Spending Account (FSA)

Health Savings Account (HSA)

Medical, Dental, and Vision Programs

Basic Life/AD&D Insurance

Long-Term Disability (LTD)

All applicants will be considered for employment without attention to race, color, sex, sexual orientation, gender identity, national origin veteran, or disability status.

SRI's products and services help Healthcare providers attain their sustainability goals, improve surgeon and staff satisfaction while ensuring continuity of supply. SRI operates three regional processing facilities located in Raleigh, NC, Chattanooga, TN, and Mason, OH.