Technology Architect - Remote

Job Description - Architect - Generative Voice Bot - Hybrid in MN, DC, or Remote (2366395)

Architect - Generative Voice Bot - Hybrid in MN, DC, or Remote - 2366395

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. The individual in this role will lead the design and implementation of AI solutions, shaping the Contact Centre AI‑First strategy and drive its transformation in Agentic AI space. With expertise in voice AI technologies and cloud‑native architecture, this individual will craft and communicate overall architectural vision, technical strategies and trade‑offs for AI enabled conversational experiences across diverse channels. The ideal candidate will bring strong leadership skills, a passion for innovation and technology exploration, and a proven track record in large‑scale AI transformation.

You’ll enjoy the flexibility to work remotely from anywhere within the U.C. area, you will be required to work in the office a minimum of four days per week.

Spearhead the architecture, delivery, and bot certification readiness of multi channel conversational agent platforms leveraging agentic AI, ensuring production grade quality across voice and digital channels

Design, implement, and govern scalable cloud architectures with a strong focus on observability, performance, resiliency, and security, aligned with bot certification standards

Lead bot certification efforts by defining and enforcing architectural guardrails, validation criteria, and readiness checkpoints to ensure compliant, reliable, and scalable deployments

Lead proof of concepts and pilots for next generation voice, generative, and multi modal experiences on scalable cloud platforms, progressing certified solutions into production

Define and implement security controls, governance guardrails, and compliance practices to meet organizational, regulatory, and certification requirements

Mentor engineering teams on voice AI and bot certification best practices, fostering a culture of quality, innovation, and continuous improvement

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Bachelor’s degree in Computer Science or related field or equivalent experience in Artificial Intelligence or Conversational AI

3+ years of hands‑on experience in architecting systems on public clouds (AWS/GCP/Azure) with a strong command of Infrastructure as Code tools

1+ years building enterprise‑grade AgenticAI solutions with exposure to populate frameworks like LangGraph/Google ADK/Autogen

Experience integrating voice bots into diverse environments including telephony systems (IVR), web/mobile applications or smart devices

Experience in designing, implementing, and deploying distributed systems using microservices architecture

Proven exposure to modern observability platforms to ensure comprehensive visibility of the solutions

All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). The salary for this role will range from $112,700 to $193,200 annually based on full‑time employment. We comply with all minimum wage laws as applicable.

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug‑free workplace. UnitedHealth Group is committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities. If you need special assistance or accommodation for any part of the application process, please call View phone number on click.appcast.io to be connected to Recruitment Services. Recruitment Services hours of operation are 7 a.m. CT, Monday through Friday.

#J-18808-Ljbffr Optum