Head of Customer Service (Remote)

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Service Manager
Regular Full Time Urbandale, IA, US

Field Service Manager

Work Style: On-site with Field Travel

MyTech24 is growing its Des Moines market and seeking a Field Service Manager to lead and develop a team of field technicians. You will serve as the technical anchor and cultural cornerstone for a team that is eager for strong, steady, respectful guidance. Uncapped commission structure

Full-time position with flexible, field-based schedule

Travel as needed to support business development

High earning potential based on performance

Provide Technical Support: Serve as the primary technical resource for field technicians, offering hands‑on and remote troubleshooting support; respond to escalations via phone, video, and on‑site as needed, and guide technicians through complex equipment issues.

Lead and Develop Team: Manage, coach, and grow a team of 6-7 technicians (expanding to 10-12), fostering a respectful, inclusive, and high-performance culture while setting clear expectations around professionalism and customer service.

Drive Technician Performance: Conduct regular performance conversations, establish incremental productivity targets, and implement development plans to close skill gaps and elevate individual and team performance.

Oversee Operations: Review service orders, make informed decisions on complex or high‑value jobs, and ensure efficient execution while improving technician utilization and maintaining strong customer satisfaction standards.

Partner closely with dispatch, operations, and leadership teams to ensure alignment on scheduling, service delivery, and overall business objectives.

Support Market Growth: Contribute to revenue growth by building team capability, supporting new account acquisition, and assisting in the scoping and execution of larger projects (e.g., HVAC installs, walk‑in systems).

Minimum of 3-5 years of hands‑on experience in commercial foodservice equipment repair, HVAC/refrigeration, or hot-side systems

Strong mechanical aptitude with proven troubleshooting and problem‑solving ability

Demonstrated leadership presence with the ability to effectively manage diverse personalities and remain composed under pressure

Excellent communication skills, with the ability to engage and influence both field technicians and operations leadership

Previous supervisory or field service management experience preferred; Experience working on both hot-side (commercial cooking equipment) and cold-side (HVAC/refrigeration) systems

Experience scoping, estimating, or bidding large commercial HVAC or refrigeration installation projects is a plus

Company uniforms, phone, vehicle, and gas card

Medical, vision, and dental insurance and short‑term disability plans

Company paid long term disability and life insurance

Paid time off and paid holidays

401(k) retirement savings plan with Company match and immediate vesting

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other federally protected class.

#J-18808-Ljbffr Tech-24 A Commercial Food Service Repair Company Inc