Head of Operations Management (m/w/d)

Johns Hopkins University Hillel

Make a meaningful impact on Jewish student life by joining Johns Hopkins University Hillel as our Operations Manager. This position plays a critical role in supporting the daily operations that make our vibrant Jewish community possible. Working closely with staff, student leaders, university partners, and community stakeholders, the Operations Manager helps ensure that Hopkins Hillel runs smoothly, efficiently, and professionally.

What You'll Do

Administrative Operations

Manage the day-to-day administrative operations of Hopkins Hillel, ensuring a welcoming and professional environment for students, families, alumni, donors, and visitors.

Coordinate office systems, record keeping, filing, scheduling, and administrative workflows.

Maintain organizational calendars, meeting schedules, and facility reservations.

Order and manage office, kitchen, and program supplies.

Coordinate vendor relationships and service contracts.

Provide logistical and administrative support to professional staff, student leadership, lay leaders, and committees.

Coordinate Board of Directors meetings, including scheduling, materials preparation, Zoom logistics, and record keeping.

Manage technology systems, including computers, phones, internet services, and office equipment.

Support operational logistics for student programs, Shabbat dinners, holiday celebrations, retreats, and special events.

Facilities and Building Management

Oversee the maintenance, cleanliness, safety, and functionality of the Hillel building and grounds.

Serve as the primary liaison with maintenance vendors, contractors, custodial services, security personnel, and other service providers.

Ensure that Hopkins Hillel remains a welcoming, attractive, and student-focused gathering space.

Coordinate repairs, preventative maintenance, and capital improvement projects as needed.

Manage facility scheduling, room reservations, and outside building usage.

Oversee inventory management for office, kitchen, and event-related supplies.

Manage building security systems and work closely with university and external security partners to maintain a safe environment for students, staff, and guests.

Prepare reports and supporting materials for the Finance Committee and Board of Directors.

Event and Program Operations

Coordinate scheduling and logistics for student mashgichim and food preparation staff, as well as oversee operational planning for Shabbat dinners, Jewish holiday celebrations, student leadership retreats, alumni programs, fundraising events, and other major campus initiatives.

Manage event setup and breakdown, room configurations, catering logistics, equipment needs, and vendor coordination.

Assist staff and student leaders in executing high-quality programs that advance Hopkins Hillel's mission.

Ensure all operational aspects of events are executed efficiently and professionally.

Other Responsibilities

Participate as an active member of the Hopkins Hillel team and contribute to a positive organizational culture.

Support special projects and strategic initiatives as assigned by the Executive Director.

Perform other duties as needed to advance the mission and success of Johns Hopkins University Hillel.

Evening and some weekend availability is required to support Shabbat dinners, holiday celebrations, and major student programs. Workload is typically heavier during the academic year, with lighter periods during university breaks and summer months.

What You'll Bring To The Role

Minimum of 2–3 years of experience in operations, administration, nonprofit management, office management, facilities coordination, or related fields.

Bachelor's degree required.

Strong organizational and project management skills with exceptional attention to detail.

Experience with financial processing, budgeting support, accounts payable, and record management.

Excellent interpersonal, communication, and customer service skills.

Ability to work independently while collaborating effectively with staff, students, board members, and community partners.

Strong technology proficiency, including Microsoft Office, Outlook, Zoom, Constant Contact, and office management systems.

Flexibility, initiative, professionalism, and a positive attitude.

Ability to prioritize competing responsibilities and manage multiple projects simultaneously.

Ability to lift up to 50 pounds and assist with event setup and breakdown as needed.

A valid driver's license, reliable transportation, and the ability to travel locally to support organizational operations, including purchasing supplies, coordinating vendors and making deposits.

What You’ll Receive

Competitive salary in the non-profit marketplace. The salary range for this role is $56,000-$62,000 commensurate with experience.

A comprehensive benefits package, including health insurance, Group Supplemental Retirement Annuity (GSRA), pension plan, life insurance, Long Term Disability (LTD), Flexible Spending Plan, generous vacation/sick time, and parental leave.

Great professional development, mentoring, and skill-building opportunities.

Hillel is an equal opportunity employer. We are committed to creating an accepting and inclusive environment for all.

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