CNA-Health Care

Position Summary The Certified Nursing Assistant (CNA) works in collaboration with the Program Registered Nurse (RN), Program Director, Resident Manager, and site supervisors to support and coordinate healthcare services for program consumers. The CNA serves as a liaison between consumers, healthcare providers, hospitals, and program staff to promote continuity of care, compliance with medical services, and positive health outcomes.

This position assists consumers in accessing healthcare services, supports medical appointment coordination, maintains healthcare documentation, participates in interdisciplinary treatment planning, and promotes consumer wellness through education and daily health-related supports.

Coordinate and schedule initial, follow-up, annual, and specialty medical appointments for consumers.

Attend medical appointments as necessary or provide education to staff regarding the purpose of appointments and treatment recommendations.

Track appointments and notify the Program RN or Assistant Program Director of consumer refusals, missed appointments, or barriers to receiving care.

Ensure all healthcare releases, consent forms, and medical authorizations are current and accurately maintained.

Monitor compliance with required annual healthcare screenings, evaluations, and appointments.

Maintain systems to ensure continuity of care and appropriate healthcare follow-up.

Communicate with hospital case management staff within 24 hours of a consumer's hospital admission.

Facilitate information sharing between hospital staff, program staff, and treatment providers.

Participate in treatment team meetings and discharge planning meetings as appropriate.

Maintain regular contact with hospitalized consumers through phone and in-person visits when required.

Coordinate post-discharge follow-up care and ensure discharge recommendations are implemented.

Consumer Health and Wellness Support

Assist consumers in understanding the importance of personal healthcare and independent activities of daily living (IADLs).

Help ensure nutritious meals are planned and prepared daily in accordance with consumer needs.

Promote preventive healthcare and encourage consumer participation in medical treatment and follow-up care.

Maintain accurate healthcare documentation in the Electronic Health Record (EHR).

Review consumer medical records and medical books on a quarterly basis to ensure compliance with applicable regulations and agency requirements.

Identify and report documentation deficiencies or healthcare compliance concerns to the Program RN, Unit Director, or Assistant Program Director.

Assist in the development, implementation, education, and monitoring of healthcare protocols and procedures.

Support efforts to obtain and maintain documentation related to Durable Power of Attorney for Healthcare and Advance Directives, when appropriate.

Provide relevant healthcare information to support consumer treatment planning and service coordination.

Collaborate with healthcare providers, direct care staff, family members, and community partners to promote quality care and consumer well-being.

Complete assigned duties in accordance with agency policies, procedures, and regulatory requirements.

Perform additional duties as assigned to support program operations and consumer care.

Current Certified Nursing Assistant (CNA) certification.

Proficiency with computer applications and electronic documentation systems.

Experience working in behavioral health, mental health, intellectual and developmental disabilities (IDD), or related human services settings.

Experience coordinating healthcare services and medical appointments.

Familiarity with Electronic Health Record (EHR) systems.

Knowledge of healthcare coordination and consumer advocacy.

Ability to communicate effectively with healthcare providers, consumers, and team members.

Compassionate, professional, and consumer-centered approach to care.

Resident Manager

Site Supervisors

Dust, fumes, mists, and gases

Mechanical, electrical, chemical, and burn hazards

Community-based settings, healthcare facilities, and residential environments

Work is performed in office, residential, community, hospital, and healthcare settings.

Essential Physical Activities The employee must be able to:

Walk frequently throughout the workday

Use hands and fingers to operate equipment and perform documentation tasks

Equipment and Technology Employees may regularly use:

Computers and laptops

Electronic Health Record (EHR) systems

Telephone and cellular devices

Microsoft Office applications and agency software programs