Showroom Sales - Showroom Salesperson

Sales Associate
Monica + Andy is looking for kind, empathetic, and energetic sales associates to join our Customer Experience team! We are looking for experienced sales associates who will deliver exceptional customer service and create a joyful shopping experience across all our channelsincluding our online business and physical locations (our Guideshops).
We are building a best-in-class omnichannel customer experience team. Our sales associates will serve our Guideshop customers at their respective locations. They will also work on a national level as part of our email and chat customer service team.
Monica + Andy is a digitally native, organic baby and children's clothing brand. Our Sales Associates (Storks) are brand ambassadors. We are looking for Storks who are confident in their ability to naturally share our brand story and educate customers on our products and high-quality, organic fabric. Are empathetic and confident in your ability to genuinely connect with co-workers and customers.
Have a desire to grow our brand and build a book of clients.
Have a love for and understanding of babies + children, and the big people who come with them.
Must be willing to work weekends and holidays.
Have a customer-centric mindset and are natural at providing excellent customer service.
Are able to answer customer questions in person and via chat, email, and phone.
Are a self-motivator and willing to work hard, roll up your sleeves, and build the brand.
Bilingual (English/Spanish) is a plus.
Love babies + kids. Job Responsibilities (Guideshops Customer Experience):
Welcome every customer into the store with a warm, friendly greeting and smile
Merchandise the Guideshop based on product availability and merchandising guidelines
Answer the phone, help customers via chat and email; Create a world-class customer experience for the Monica + Andy customer
Offer help whenever needed to everyone
Be the best brand ambassador for the brand you can be
Build and maintain a client book, meeting daily sales goals
Outreach to clients on a 1:1 basis with manager oversight to build sales and traffic
Additional sanitizing and cleaning responsibilities will be a strict requirement of the job per COVID-19 OSHA guidelines (and any future CDC guidelines, if applicable).
Take detailed notes to report back to the team on a daily basis (keeping track of Guideshop stats such as traffic, sales, AOV, inquiries)
Job Responsibilities (Digital Customer Experience/Email/Chat/Prospecting):
Learn and master all systems that we use to place orders, edit orders, process returns, and more.
Write eloquent, thoughtful responses to our customers' inquiries via email and chat
Speak with customers on the phone on a regular basis to answer questions about products, policies, and order updates
Process returns and order-related tasks in a timely manner to ensure we deliver the best customer experience possible
Outreach to clients on a 1:1 basis with manager oversight to prospect new clients and communicate with existing clients
Physical demands include but are not limited to, high aptitude for standing endurance, lifting and carrying at least 25 pounds, climbing ladders to retrieve merchandise, various types, bending, and squatting.

Monica + Andy policy prohibits unlawful discrimination based on race, color, religious creed, sex, gender identity, marital or veteran status, age, national origin, ancestry, citizenship, physical or mental disability, medical condition, genetic information or characteristics (or those of a family member), sexual orientation, pregnancy, or any other consideration made unlawful by federal, state, or local laws.