Bank Teller / Teller - Full Time

External Applicants: Please apply through Prosperity Bank's Career Center at Applying through any other source may prevent Prosperity from receiving your application.
Internal Applicants: If you are a current associate of Prosperity Bank, please apply through the internal Talent - Career Center in ADP.
Prosperity Bank is an Equal Opportunity Employer.
Responsible for performing a broad variety of financial services as needed at multiple locations including teller functions, (deposits, withdrawals, loan payments, cashiers' checks, money orders, and cash advances), Customer Service functions (opening and closing accounts, renewing certificate accounts, and assisting customers with bookkeeping and checking account problems, answer customer questions regarding Bank services provided and performs a variety of account maintenance), and Customer Advocate functions (courteously and promptly resolves customer questions or problems, assists customers with all telephone inquiries regarding bank accounts and bank services, completes appropriate documentation to complete customer transactions).

Responsible for providing excellent customer service and maintaining strong professional relationships.
Assumes responsibility for the effective and professional performance of financial service functions.

Presents and explains Bank services and products to clients and assists in meeting their financial needs including the following: opening, closing and maintaining all checking, savings, time deposits, IRA's, safe deposit boxes and savings bonds
Answers questions and solves problems for clients by listening to problems, collecting data, securing answers.
Assists clients with disputes involving Bank online, Master Money, ATM services or deposit accounts.
Assumes responsibility for the efficient, effective, and accurate performance of Teller functions.
Receives deposits in person or by mail.
Processes cash advances, travelers' checks, cashiers' checks, money orders, government bonds, and similar transactions.
Disburses cash or check withdrawals in person, by telephone, or by mail.
Opens and closes computer terminal accounts daily. Processes assigned cash and transactions and balances at end of day.
Receives and processes payroll deduction starts, stops, and increases.
Monitors deposit amounts and examines documents for endorsement and negotiability. Follows Teller procedures consistently
Assumes responsibility for the effective and professional performance of financial service functions in the Call Center. (Assists customer with all inquiries involving checking, savings, certificates of deposit, IRA, loan, business, and trust accounts.
Performs file maintenance and account changes as needed.
Assist customers with Bank on Call, Bank online, and Debit/Tillie card services.
Performs research needed to resolve customer account issues.
Maintains files for each customer assisted.
Researches and resolves problems with customer accounts.
Other duties include working with wire transfers, interest rate inquiries, safe deposit boxes, error resolution, deceased customers, lost or stolen account related items or information and forged or fraudulent activity, and teller services
Assumes responsibility for establishing and maintaining effective, professional business relations with customers.
Ensures that customers' requests and questions are promptly resolved.
Operates online teller terminal. Provides in person, by telephone, or by mail, information that customers may authorize concerning their account status.
Receives and processes new customer accounts and changes to existing accounts.
Receives and processes changes of name, addresses, and other account information as needed.
Maintains privacy of customer account information.
Ensures that the Bank's quality reputation is maintained and projected.
Attends meetings and training classes that may be held on weekday, evenings, and/or Saturdays
Performs related clerical duties as needed.

PERFORMANCE MEASUREMENTS

• Teller functions are efficiently, effectively, and accurately performed in accordance with established policies, standards, and security procedures.
• Cash is balanced and any discrepancies promptly resolved. Assistance is provided to other Tellers and staff as needed. High school graduate or equivalent.

Understanding of Bank operations preferred.
All required training and webinars in 90-day plan
Integrated Teller - Advanced functions (split, cash advance, CC, etc.)
domestic
Risk Management Skill
At least one year of related experience/cash handling required.
Previous Teller experience preferred.

Good typing skills.
Ability to operate related computer applications and business equipment including adding machine, typewriter, copy machine, coin, and money counting machines, and telephone.

TRAVEL REQUIREMENTS:

Regular travel to branch locations within the division (includes out of town travel)
Overnight or multiple night stays in some out-of-town locations.
Any mileage driven outside a 25-mile radius of associates home or designated base location will qualify for reimbursement in accordance with the Banks Mileage Allowance Policy.
PHYSICAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION
Using primarily just the fingers to make small movements such as typing, picking up small objects or pinching fingers together.
Average Visual Abilities:
Average, ordinary, visual acuity necessary to prepare or inspect documents or products, or operate machinery.
No hazardous or significantly unpleasant conditions (such as in a typical office).
Ability to perform basic math skills, use decimals to compute ratios, percentages, and to draw and interpret graphs.
Language Ability:

Monday - Friday: 7:30AM - 6:15PM (depending on BC needs). Saturday: 8:45AM - 12:00PM (occasional rotation).