Head of Services - Support and Managed

At Jack Henry, we’re more than a technology company, we’re a force for good in financial services. We’re redefining how community banks and credit unions connect with the people they serve. Our mission is rooted in people inspired innovation, empowering financial institutions to deliver seamless, secure, and human centered experiences. We deliver cutting-edge solutions that are paving the way for the next generation of digital banking and payments, but our true impact begins with our associates. If you're ready to help transform an industry and grow with a company that values purpose, collaboration, and excellence then we’d love to meet you.

Jack Henry is looking for a hands‑on Supervisor of Line Services Technicians to join our close‑knit Travel team at the Monett Airport. In this role, you’ll play a key part in keeping our business aircraft and transportation operations running safely, smoothly, and efficiently. You’ll lead a small team of Line Service Crew members while coordinating day‑to‑day aircraft support activities, including cleaning and detailing aircraft, stocking supplies, fueling operations, fuel testing, inventory management, purchasing, and regulatory compliance. This position works closely with maintenance crews, flight crews, and passengers to ensure aircraft are staged, launched, recovered, and travel‑ready. You’ll also oversee the company vehicle fleet, helping ensure vehicles are properly maintained and prepared to support business travelers and operational needs. This is a great opportunity for someone who enjoys variety, takes pride in safety and service, and wants to be part of a dependable team that supports Jack Henry’s travel operations behind the scenes.

This position is ineligible for immigration sponsorship and support. Please do not apply if at any time you will need immigration support now or in the future (i.e., H‑1B, PERM).

Create and maintain schedules for Line Service Technicians.

Train new line service personnel on procedures, safety expectations, and daily responsibilities.

Maintain and update Line Service Technician training materials as needed.

Fuel business aircraft while maintaining proper fuel truck levels.

Maintain monthly fuel calculation sheets, track fuel inventory for accounting purposes, and order and receive fuel as needed.

Test fuel for proper specific gravity and anti‑icing additive levels, and verify that fuel is free from contamination.

Order and stock supplies needed to support ongoing operations.

Clean and detail aircraft on a daily basis.

Stock aircraft with required supplies, including refreshments and snacks, and service ground support equipment, cleaning equipment, and related machinery.

Move and stage company aircraft as needed.

Perform monthly assessments of hangars and equipment, and maintain adequate supply inventory.

Maintain fueling logs for each aircraft fueled.

Maintain required annual FAA‑approved fuel training.

Ensure Line Service Technicians remain current on all required training.

Use required personal protective equipment, including eye protection, hearing protection, and gloves, in accordance with safety and insurance requirements.

Minimum of 2 years of experience in cleaning, equipment maintenance, aviation operations, aircraft ground support, line services, airport operations, or physically demanding labor performed in challenging conditions.

Ability to work a flexible, nontraditional schedule that may vary daily, including one week of day shifts, two weeks of evening shifts, and every third weekend on call.

Experience leading, training, supervising, or coordinating operational team members.

Valid driver’s license with the ability to operate ground support equipment and company vehicles.

Ability to work outdoors in all weather conditions and perform physical tasks, including lifting up to 50 pounds.
Knowledge of aircraft fuel farm operations, ATA 103 standards, and fuel quality control practices.

Experience supporting fleet vehicles, hangar operations, or aviation facilities.

Working knowledge of FAA regulations and aviation operations best practices.

Experience with aircraft fueling, fuel quality assurance, and aviation safety procedures.

Basic understanding of cleaning and safety procedures for Jack Henry transportation equipment.

It’s more than a tagline, it’s the foundation of our culture. That’s why we offer comprehensive benefits designed to support your physical, mental, and financial health so you can thrive both personally and professionally.

We’re also leading the way in technology modernization, helping financial institutions evolve with speed, security, and flexibility. Our strategy focuses on delivering secure data access, mitigating fraud, and enabling seamless integration. Our culture empowers us to rise to challenges, seek new opportunities, and support one another through change. We’re proud to foster an environment where inclusion, sustainability, and community impact are more than values, they’re how we operate. Visit our Corporate Sustainability site to learn more about our culture and commitment to our people, customers, community, environment, and shareholders.

Jack Henry is an equal opportunity employer and we are committed to providing equal opportunity in all of our employment practices, including selection, hiring, performance management, promotion, transfer, compensation, benefits, education, training, social, and recreational activities to all persons regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, genetic information, pregnancy, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, and military and veteran status, or any other protected status protected by local, state or federal law.

No one will be subject to, and Jack Henry prohibits, any form of discipline, reprisal, intimidation, or retaliation for good faith reports or complaints of discrimination of any kind, pursuing any discrimination claim, or cooperating in related investigations.