Veterinary Front Desk/Client Service Rep

Veterinary Client Service Representative

Magrane Pet Medical Center

Full-Time

Do you love helping people and their pets? Are you someone who thrives in a fast-paced environment while delivering exceptional customer service? Magrane Pet Medical Center, a Thrive Pet Healthcare partner, is looking for a compassionate, organized, and dependable Client Service Representative to join our team!

As the first point of contact for our clients, you'll play a vital role in creating a welcoming experience and helping strengthen the bond between pets, their families, and our veterinary team.

Demonstrates outstanding customer service skills

Communicate effectively in person, on the phone, and electronically

Is reliable, flexible, and eager to learn

Veterinary experience is preferred but not required

Must be able to work a rotating Saturday schedule

Answering phone calls and assisting with client inquiries

Educate clients on hospital services, preventive care, and follow-up instructions

Coordinate communication between clients and the medical team

Maintain a clean, organized, and welcoming reception area

Support team members to ensure an exceptional client experience

Why Join Magrane Pet Medical Center?

For more than 80 years, Magrane Pet Medical Center has proudly served pets and their families in the Mishawaka community. As an AAHA-accredited hospital, we are committed to providing high-quality medicine alongside outstanding customer care. We believe our people are our greatest asset and foster a culture built on teamwork, respect, compassion, and continuous growth.

We provide benefits spread comprehensively across your mental, physical, emotional, and financial wellbeing designed to meet your needs as a unique individual. Top quality medical, dental, and vision insurance plus health savings account and flexible spending account ​​​​​​​

• Generously subsidized backup and ongoing care support for children, adults, and pets
• Continuing education and development support through our library of free CE courses and paid time off to complete
• Scholarship opportunities and student loan support program

Thrive Pet Healthcare is one of the first veterinary services offering a comprehensive continuum of care for pets’ primary, specialty, and acute needs. Through a nationwide community of over 360 veterinary providers, and an industry-leading membership program, Thrive Pet Healthcare provides personalized, accessible care through every stage of a pet’s life and health. Founded by veterinarians, the organization provides industry-first benefits for practice staff while elevating privately held veterinary hospitals with innovative service and technology solutions. By focusing on the needs of care providers and professional collaboration, Thrive Pet Healthcare is supporting the well-being of the industry and raising the national bar for veterinary excellence.