Client Service Support Rep

Join Our Team & Make a Difference Every Day. Are you passionate about helping people and animals? Do you thrive in a fast-paced environment where no two calls are the same? As a Call Center Representative, you’ll be the first point of contact for the community—providing support, guidance, and compassion while helping advance the mission of the LA/SPCA. If you’re a strong communicator who enjoys problem-solving and making a real impact, we’d love to hear from you. Bilingual (Spanish/English) candidates are highly encouraged to apply.

What You’ll Do Answer incoming calls and provide helpful, accurate information to the public

Document call details and maintain organized records

Guide callers using LA/SPCA protocols and best practices

Transfer or escalation calls when appropriate

Educate the community on responsible pet ownership

Support and promote LA/SPCA programs, services, and mission

Learn and apply knowledge of animal behavior to assist with adoptions and pet retention

Deliver exceptional customer service with professionalism and empathy

Collaborate with team members and volunteers in a supportive environment

Maintain confidentiality and handle sensitive situations with care

Treat all animals with compassion and advocate for humane care at all times

Schedule clinic appointments

What We’re Looking For High school diploma or GED required (some college preferred)

At least 1 year of customer service experience preferred

Bilingual in Spanish and English is a strong plus

Strong communication skills—both written and verbal

Comfortable multitasking and working in a fast-paced setting

Proficient in Microsoft Office (especially Excel) and basic computer systems

Patient, empathetic, and able to stay calm under pressure

Team-oriented with a positive, professional attitude

Strong problem-solving and critical thinking skills

Knowledge in veterinary terminology is a plus

Work Environment In-person role based in New Orleans

Fast-paced setting with a high volume of calls

Exposure to animals and related environments (including noise)

Must be comfortable working around animals and potential risks (e.g., bites or scratches)

Perks & Benefits Competitive pay: $15.00 – $18.75/hour (based on experience)

Health and life insurance options

401(k) with company match

Paid time off and holidays

Eligibility for Public Service Loan Forgiveness

Opportunity to make a meaningful impact in your community

Why Join Us? At LA/SPCA, your work directly supports the well-bien of animals and the people who love them. You’re not just answering calls, you’re helping create better outcomes for pets and families every single day.

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