Head of Retail Sales Operations

This range is provided by Built Brands. American Fork, UT (BUILT Brands Headquarters)
Come join one of the fastest-growing brands in protein snacking! With breathtaking views of the Wasatch Range, Built Bar is headquartered just 45 minutes south of Salt Lake City, Utah—home of the 2002 Winter Olympics and “the best snow on earth.” As innovators and dreamers, we are committed to excellence in the fitness nutrition industry and measure our success by the success of our consumers and customers.
Position Overview The Sales Operations Manager will serve as a key support to our sales team. The successful candidate will be a central hub between our sales, operations, marketing and finance teams, ensuring flawless execution of retail and distributor orders, data and forecast accuracy, and customer compliance. This role will oversee order processing, maintain pricing and promotional data, and support the sales team with forecasting, administrative, reporting, and event coordination needs. The ideal candidate is detail-oriented, highly organized, and skilled in managing multiple priorities in a fast-paced environment. He/she will be highly customer service-oriented. With a dotted reporting line to our two Vice Presidents of Sales, this role includes a Sales Coordinator direct report.
Order & Data Management

• Process and manage purchase orders across major retail and distributor portals (SPS, EDI, etc.)
• Monitor order accuracy, fulfillment, and shipping timelines in coordination with operations
• Partner with Accounts Receivable on rebate submissions and deduction reconciliation
• Track compliance with retailer scorecards and KPIs
• Manage retail customer onboarding and agreements (including W-9s)
• Coordinate sample requests, sales presentations, and retailer portal navigation
• Prepare new item forms, sell sheets, and compliance documents
• Organize sales meetings, trade shows, and retailer-specific events
• Monitors trade management software to ensure timely updates from sales team members
• Communicate inventory risk alerts to customers
• Maintain up-to-date online content, sales folders, internal databases, and digital platforms
• Maintain accurate broker contact and performance information
• Liaise with brokers, buyers, and distributors to troubleshoot item setup, sales data errors, and invoice discrepancies
• Track trade spend effectiveness and broker performance metrics

Bachelor's degree in business, Sales, Marketing, or related field preferred

• 3+ years of experience in sales operations, customer service, or account management—preferably in CPG or brokerage
• Familiarity with retail landscape including channels, customers and distributors
• Proficiency with EDI, SPS Commerce, and retail portal systems
• Strong data management and Excel/Google Sheets skills
• Experience with PromoMash or similar trade promotion management tools is a plus

Be part of a fast-growing, innovative brand in protein snacking
· Employment type Employment type Full-time
Job function Job function Sales and Business Development
Industries Food and Beverage Services
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