Part-Time Travel Counselor

TxDOT's Travel Information division is looking for a Travel Information Counselor I or II for our Denison Travel Information Center. Retirement Plans

Alternative and/or Flexible Work Schedules

Paid Leave and Holidays

Health Premiums paid at 100% for Full-Time Employees

On-the-Job Training

Family-Friendly Policies and Programs

For a complete list of our total compensation package please visit our website at: Benefits at a Glance | ERS (texas.Travel Counselor I

Performs routine travel coordination and information services in a travel information center. contact with the public, providing state-wide travel and navigation information to travelers, and performing operational activities within a travel information center. Travel Information Centers are open 360 days per year; this position requires non-standard work hours, including weekends and holidays.

Travel Counselor II

Performs complex (journey-level) travel coordination and information services in a travel information center. Work involves extensive contact with the public, providing state-wide travel and navigation information to travelers, and performing operational activities within a travel information center. Travel Information Centers are open 360 days per year; this position requires non-standard work hours, including weekends and holidays.

Travel Counselor I

• May assist in making presentations to community and touring groups; and at various events, speaking engagements, and community schools to stimulate interest in travel information center services and to promote Texas travel.
• May assist in emergency situations including visitor injuries, unusual travel information center events, and providing 24- hour relief efforts during natural disasters.
• Assists in conducting Travel information center building and ground inspections, reports issues to the supervisor.
• Employs safety and security measures in the travel information centers and activities.
• Provides state-wide travel coordination and information services by advising travelers of events and attractions in local communities and across the state.
• Maintains records, compiles statistical data, and prepares reports on travel information center activities, such as the number of visitors.
• Travel Counselor II
• Assist in making presentations to community and touring groups, at various events, speaking engagements, and community schools to stimulate interest in travel information center services and to promote Texas travel.
• Assists in emergency situations including visitor injuries, unusual travel information center events, and providing 24-hour relief efforts during natural disasters.
• Assists in coordinating projects, and promotional activities and events with other state agencies and private entities.
• Assists in travel information center operational activities such as preparing expense accounts, reviewing billing statements, and monitoring and managing travel information center inventory.
• Conducts travel information center building and grounds inspections, reports issues to the supervisor.
• Maintains records, compiles statistical data, and prepares reports on travel information center activities, such as the number of visitors.
• Employs safety and security measures in the travel information centers and activities
• Provides state-wide travel coordination and information services by advising travelers of events and attractions in local communities and across the state.
• Travel Counselor I

College education and/or relevant technical training may be substituted for experience on a year per year basis Substitutions for Minimum Qualifications

Experience: 1 year customer service, event coordination, travel consulting, tourism work, or related experience (Experience can be satisfied by full time or prorated part time equivalent)

Travel Info Counselor II

College education and/or relevant technical training may be substituted for experience on a year per year basis Substitutions for Minimum Qualifications

Experience: 3 years customer service, event coordination, travel consulting, tourism work, or related experience (Experience can be satisfied by full time or prorated part time equivalent)

Must successfully complete all phases and evaluations of the departmental Travel Counselor training program and be designated a Texas Certified Professional Travel Counselor within two (2) years of hire or becoming a Travel Counselor II.

Travel Counselor I

Office practices and administrative procedures

• Travel and tourism information services
• Texas attractions, travel and tourism

Accurately assessing potential emergency situations

• Preparing and maintaining confidential and sensitive records, files and reports
• Using computers and applicable programs, applications and systems
• Conducting inventory activities
• Safely address emergency situations
• Travel Counselor II

Office practices and administrative procedures

• Travel and tourism information services
• Texas attractions, travel and tourism
• Inventory/stock control procedures

Accurately assessing potential emergency situations

• Providing prompt and courteous customer service; advising customers when delays are necessary and following up on identified problems until resolved
• Preparing and maintaining confidential and sensitive records, files and reports
• Using computers and applicable programs, applications and systems
• Conducting inventory activities
• Safely address emergency situations
• Subject to environmental conditions; Close Visual Acuity-work includes data/figures; view a computer screen; Visual Acuity-determine work quality/make general observations of facilities/structures

Please note that the Department of Transportation's Drug and Alcohol Testing Regulation - 49 CFR Part 40, at 40.151(e) - does not authorize "medical marijuana" under a state law to be a valid medical explanation for a positive drug test result for an employee in this position.