Head of Client Support Services

As a Service Manager, you’ll oversee the heart of our operations by leading and scheduling technicians, managing work orders, overseeing budgets, building strong customer relationships, coordinating warranties, and managing the service aspects of company fleet.

Essential Functions Collaborate with equipment vendors to understand maintenance requirements and capabilities of new inventory additions.

Provide hands-on training and support to staff mechanics to ensure top performance.

Order and manage parts inventory to maintain adequate supplies and facilitate smooth operations.

Evaluate equipment post-repair, maintenance, or safety checks to ensure quality and readiness.

Conduct thorough quality control checks to uphold our high standards.

Document equipment status before and after rentals for accurate tracking.

Address customer complaints regarding equipment condition or operation with professionalism and efficiency.

File warranty claims promptly to maximize efficiency.

Maintain and organize detailed equipment service records for compliance and reporting.

Manage the disposal of solid and hazardous material waste (e.g., batteries, used oil & filters, antifreeze, wash sludge) in accordance with regulations.

Generate detailed equipment reports, including equipment due for service, fleet status, and service record reporting.

Perform extensive data entry and report generation to support operational needs.

Qualifications Strong understanding of equipment capabilities and safety requirements.

3-5 years of extensive background in the repair and maintenance of self-propelled platforms and lifts.

Clear perspective on maintenance and repair challenges in the equipment rental industry.

Proven knowledge of work planning, scheduling, and other supervisory activities.

Experience in inventory management, operational planning, and team management.

Computer literacy, with Microsoft 365 experience as a plus.

Growth Opportunities: Be part of a growing company where your reliability and skills can lead to career advancement.

Enjoy a very competitive benefits package designed to support your health, wellness, and future:

Medical insurance

Dental insurance

Short- or long-term disability insurance

Life insurance

Health savings accounts

Employee Assistance Program

About the Company Paragon Pro Rentals is a premier independent equipment rental and sales company dedicated to serving the construction and industrial sectors. We offer an extensive selection of high-quality equipment, including aerial lifts, construction and industrial forklifts, material handling solutions, utility vehicles, earthmoving machinery, generators, and more, ensuring our clients have the reliable tools they need to excel on every project.