Head of Programme Management

Program Manager

Illumia is an industry leader in bringing the best integrated technology solutions to education, healthcare, and business campuses worldwide. Illumia was built on the collective expertise of two legacy cultures, and brings together people, technology, and insight to pioneer the art of the experience across the communities we serve. This position is hybrid if local to our office in Alpharetta, GA or Scottsdale, AZ.

We strive to provide the best customer experience in the industry and have succeeded with a single, strong motivating principle: We serve our user community.

Our newly named company is dedicated to fostering a culture of integrity, respect, and continuous personal development. The Program Manager owns end-to-end delivery of strategic programs across Illumia's most complex, cross-functional initiatives - coordinating across Product, Sales, Finance, Legal, IT, HR, and others - while maintaining accurate status reporting, identifying risks proactively, and holding workstream owners accountable to commitments.

The PMO is the connective tissue that makes that possible.

Assigned programs are executing against realistic, current plans with documented owners, milestones, dependencies, and risk registers - built and maintained to reflect the actual work, not a lagging or aspirational view

Risks, blockers, and cross-functional conflicts are surfaced early and communicated clearly to the right stakeholders at the right cadence, before they become schedule problems

Cross-functional program participants across Product, Sales, Finance, Legal, IT, HR, and others describe this person as someone who understands the work, holds people accountable fairly, and makes coordination easier rather than heavier

Process improvements have been designed, implemented, and adopted, with measurable gains in cycle time, handoff quality, or operational efficiency visible to functional leaders

Over time, earns increasing ownership of Illumia's most complex and highest-stakes programs, and is recognized as a contributor to PMO capability-building: developing standards, mentoring others, and raising the bar for how transformation work gets done

Reports directly to the Senior Director, Program Management, and is part of the COO's Program Management team. This role maintains regular working relationships across all functions, including Product, Engineering, Finance, Legal, IT, and HR, with periodic exposure to the Executive Leadership Team through program reporting and governance forums. There is also a close working relationship with the AI Transformation Lead, given the significant overlap between program execution and Illumia's AI-enabled operational transformation agenda.

5+ years of experience in program or project management, operations, or a comparable role with direct accountability for end-to-end initiative delivery

• Demonstrated ability to manage complex, cross-functional programs in environments with competing priorities and ambiguous problem definitions
• Strong written and verbal communication skills, including the ability to present program status and risk clearly to senior leaders
• High personal accountability and follow-through
• Comfort operating without a complete roadmap: able to structure work, make reasoned judgment calls, and adapt as conditions change

Experience in a software company or technology-adjacent environment, particularly in a post-merger, integration, or transformation context

Familiarity with enterprise software platforms including ERP, CRM, PSA, or support tooling

Background in operational or management consulting, with demonstrated ability to diagnose root causes and recommend structural fixes

Formal project management training or certification is a plus

The duties and responsibilities described in this job description are intended to represent the essential functions of the position as defined under applicable federal, state, and local labor laws, including the Americans with Disabilities Act (ADA). These functions are the fundamental job duties required for successful performance.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions unless such accommodations impose an undue hardship on the organization.

The leaders who thrive here find energy in building something together, not in being recognized as the smartest person in the room.

Smart: At Illumia, our leaders must operate across a complex, distributed organization spanning multiple product lines, two legacy cultures, and thousands of customers with competing priorities. Flexible time off to include paid holidays and volunteer time.

Robust health, dental, and vision insurance plans on your first day of employment

Employer-paid life insurance/AD&D/short-term and long-term disability insurance

Comprehensive employee assistance program (EAP)

Flexible spending account (FSA) or health savings account (HSA)

Employee stock purchase plan

Some positions may include additional compensation in the form of bonus, equity, or commissions.

Illumia is an equal employment opportunity employer and considers qualified applicants for employment without regard to race, gender, age, religion, national origin, marital status, disability, sexual orientation, protected military/veteran status, or any other protected factor.