Head of Product, Healthcare

Bank is seeking a Product Manager to lead user-facing patient payment solutions within the Healthcare vertical. This role is responsible for driving the end-to-end product lifecycle, from strategy through execution, for applications that enable seamless, secure, and intuitive payment experiences for patients and healthcare providers.The Product Manager will serve as the primary owner of product strategy, roadmap, and backlog, driving cross-functional alignment while leveraging modern tools, including AI, to improve team effectiveness and product outcomes.This role requires a strong product-builder mindset, including the ability to rapidly validate ideas through prototyping, leverage AI-enabled workflows throughout the product lifecycle, and continuously iterate products in close partnership with Design and Engineering teams. The ideal candidate is comfortable operating in an AI-forward environment where experimentation, customer feedback, data, and rapid learning drive product decisions.Bank and Merchant Payment Services (MPS) prioritiesTranslate market trends, customer needs, and business objectives into clear product strategies and prioritized initiativesLeverage AI-enabled tools and insights to enhance decision-making, roadmap planning, and prioritizationServe as the voice of the customer, with a strong focus on usability and accessibilityEvaluate emerging AI capabilities and identify opportunities to improve customer experiences, operational efficiency, and product differentiationDevelop and test product hypotheses using customer research, analytics, prototypes, proofs of concept, and experimentation frameworksProduct Discovery, Prototyping & ValidationLead product discovery efforts by partnering with customers, Design, Engineering, and business stakeholders to identify unmet needs and validate opportunitiesCreate or direct the creation of low-fidelity and high-fidelity prototypes, wireframes, workflows, and MVP concepts to rapidly test assumptionsUtilize modern prototyping and AI-assisted product development tools to accelerate ideation and customer feedback cyclesTranslate customer insights and prototype learnings into actionable roadmap recommendations and product investmentsFacilitate iterative testing, usability reviews, and feedback loops to ensure products solve meaningful customer problems before development investmentExecution & DeliveryOwn and maintain the product backlog, including epics, user stories, and acceptance criteriaLead Agile ceremonies and ensure predictable, high-quality delivery across product teamsPartner with Engineering and Design to translate business requirements into scalable technical solutionsIncorporate AI tools and automation to drive team efficiencies in backlog management, workflow optimization, and delivery trackingDrive an iterative product development approach that emphasizes incremental value delivery, rapid feedback cycles, and continuous learningBalance short-term delivery commitments with long-term product strategy through ongoing prioritization and roadmap refinementCross-Functional LeadershipAct as the central point of coordination across Product, Engineering, Design, Operations, Sales, and MarketingDrive alignment across stakeholders and ensure clear, consistent communication of priorities and trade-offsChampion the adoption of AI-driven efficiencies across the Product organization, enabling improved collaboration and productivityEnsure downstream teams (Operations, Client Support, Sales) are prepared for successful product rollout and adoptionFoster a collaborative product trio model with Design and Engineering leaders, jointly owning customer outcomes, delivery execution, and product qualityLead decision-making through evidence-based discussions, incorporating customer insights, analytics, experimentation results, and technical feasibilityPerformance & Continuous ImprovementTrack and analyze product performance to drive continuous iteration and optimizationIdentify opportunities to improve product delivery processes through AI, automation, and data insightsProvide regular updates to senior leadership on progress, outcomes, and strategic directionEstablish success metrics for new capabilities and use product analytics to guide ongoing iteration and investment decisionsChampion a culture of experimentation, learning, and continuous product improvementRequired Qualifications5+ years of experience in Product Management or Product DevelopmentStrong expertise in Agile/Scrum methodologies and tools (e.g., copilots, automation, analytics tools) to improve team efficiency and decision-makingStrong communication skills with the ability to influence stakeholders across all levelsExperience working in an AI-forward product organization where AI tools are integrated into discovery, planning, development, or operational workflowsExperience creating, reviewing, or guiding product prototypes, wireframes, proofs of concept, or MVPs as part of the product discovery processDemonstrated success iterating products based on customer feedback, usability testing, analytics, and experimentationExperience partnering closely with Design and Engineering teams to deliver user-centered digital experiencesPreferred QualificationsExperience in healthcare technology, patient payments, or fintech/payments ecosystemsFamiliarity with user-facing applications and digital experience optimization (UX/UI)Experience ensuring compliance with WCAG, ADA, or other accessibility standards in digital productsUnderstanding of regulatory and compliance considerations in healthcare or financial servicesExperience with product discovery methodologies such as Design Thinking, Lean Startup, Jobs-to-Be-Done, or Outcome-Driven InnovationExperience using modern prototyping and collaboration tools such as Replit, Figma, Mural, FigJam, Lucid, or similar platformsExperience building or managing AI-enabled product features and customer experiencesCore CompetenciesStrategic thinking and roadmap ownershipCross-functional collaboration and stakeholder alignmentCustomer-centric and accessibility-first product mindsetAbility to drive organizational efficiency through AI adoptionExecutive communication and prioritization managementData-driven decision making and continuous improvementProduct discovery and rapid experimentationPrototype-driven innovation and validationAI-first thinking and technology adoptionCollaborative product development with Design and EngineeringContinuous iteration and outcome-focused executionThe role offers a hybrid/flexible schedule, which means there's an in-office expectation of 3 or more days per week and the flexibility to work outside of the location for the other days.If there's anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Healthcare (medical, dental, vision)Basic term and optional term life insuranceShort-term and long-term disabilityPregnancy disability and parental leave401(k) and employer-funded retirement planPaid vacation (from two to five weeks depending on salary grade and tenure)Up to 11 paid holiday opportunitiesAdoption assistanceSick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by lawReview our full benefits available by employment status here.Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.