Head of Market Management

Local Market ManagerBaltimore, MD, United States3 Day Blinds is a national retailer and manufacturer of quality, custom-made blinds, shades, draperies, and shutters. We are proud to be part of the Hunter Douglas family of brands. Over the last 40 years we've successfully helped transform our clients' homes and workplaces by offering a wide variety of products that add beauty and comfort to every space. We are searching for candidates that are driven, intelligent, creative, and entrepreneurial. Position OverviewWorking closely with your district-level leadership team and training department, you'll help ensure the success of our newest Design Consultants (DCs) by using your superior coaching acumen to assist our new DCs in solidifying and applying the knowledge of our products, processes, and resources they acquired during training. You'll also support our veteran DCs with their on-going development via ride-alongs and sharing your expertise in team meetings. What You'll DoProvide support to new DCs on ride-alongs 5 days a week for first 3- 4 weeks of selling, and subsequently provide feedback/coaching to the DC that is specific and actionableSupport new DCs success by reviewing training items and by coaching to opportunities that arise on appointmentsAssist new DCs with reviewing of client invoices to catch potential errors before order goes into productionVerify accuracy of window measurements while on ride-alongsProvide the DSM with accurate, substantive, and timely written & verbal feedback including issues being seen in the fieldHelp instill good habits in new DCs that will lead to their success: time management, following processes, responding in a timely manner to all email inquiries from Corporate Office, DSM and Customer CareImprove sales error occurrence and first time installation rates by researching and understanding causes of DC errors, coaching DCs, and providing feedback in team meetingsPartner with installers to identify causes of measuring errors and assist with measuring workshops in coordination with the Training Department or Installed Services DepartmentPresent product related updates in team meetings as required by Training DepartmentHelp coordinate installer ride-alongs with new hires during trainingLive our Core Values of Integrity, One Team, Excellence, Superior Client Experience and Passion, to Delight our CustomersWho You AreWell defined relationship-based service skills, with demonstrated customer service orientationStrong ability to manage competing priorities in a timely manner, and multi-task within a fast-paced and dynamic environmentAbility to learn quickly and be resourcefulAbility to understand and carry out oral and written instructions and request clarification when neededExcellent interpersonal and communication skillsAbility to work independently, but also engage successfully in a teamWell organized with attention to detail and consistent follow throughHigh school degree or equivalent is required.Proficiency with Microsoft Windows based platforms such as Word and OutlookReliable transportation, a valid driver's license and proof of insuranceAbility to both travel overnight and commute back and forth each day; approved travel related expenses are paid for by the company and we offer a per diem when overnight stay is required.Can lift & carry up to 35 pounds2-year college degree is preferred in a related discipline preferred2 years of facilitate training experience preferred3-5 years of retail or in home sales support experience preferredExperience within window treatment industry preferredWhat's In It For You?70,000 - $80,000Bonus: 5%You'll receive 4 weeks of world class training and be provided with state-of-the-art tools, including a laptop, smartphone, product samples, and other resources necessary for you to support DCsMileage ReimbursementIn addition to competitive pay, you'll receive benefits including medical, dental, vision, time off with and a 401(k) plan with a degree of employer matching.We provide short-term and long-term disability benefits at no cost to you! We offer eligible employees six weeks of paid parental leave to bond with a child following birth, adoption, or foster placement.Enjoy working in the field vs behind a desk, where your days are primarily spent accompanying new Design Consultants on their appointments to help ensure their success!Please note, all offers presented to candidates are carefully crafted to ensure market competitiveness, equity, and reflect the individual candidate's education, experience, skills and potential.