Head of Operations Management (m/w/d)

McGee is reinventing airport and aviation services throughout North America. We are flexible, adaptable, resourceful, collaborative, and inclusive.
Safety, Mutual Respect, Service, Accountability, Integrity, Pride
Benefits That Help You Soar
Joining #TeamMcGee opens the runway to a full suite of rewards designed to help you thrive on the ground and explore the world above it. Free stand-by travel privileges on Alaska Airlines, Hawaiian Airlines, & Horizon Air…explore the world on us!

• Comprehensive medical, dental, & vision insurance.
• Company provided life insurance.
• Opportunity to earn additional pay each quarter based on performance.
• Generous holiday pay and paid time off.

The Operations Supervisor is a critical role in ensuring that McGee Air Services delivers best in class ground handling services. The operational supervisor is charged with monitoring the performance of the operation, supervising McGee Teammates, and building an environment where safety, team member engagement and operational performance are paramount.
The Operations Supervisor anticipates operational needs, makes required adjustments to respond to challenges, and provides the team and leadership with information to ensure a successful operation. This role collects operational and safety information and translates it into various briefings, in time report outs and formal reporting for team members, leadership, and customers. As a leader within our operational team, we expect the Operations Supervisor(s) to engage in honest two-way communication with our staff to promote a safe, well-run operation and a promote a positive work environment for our teammates.
Operational Supervisors will be hired into specific functional areas, such as Ramp, Fleet, Safety etc. As such, the specifics of the job will vary across the functional areas, but the below responsibilities and qualification are required and expected for any Operational Supervisors.
Establish and maintain a culture that encourages communication, where all team members feel valued, connected, and engaged in the success of the operation.
Dispatch, assign work, monitor ramp operations, fleet performance, and baggage transfer operations.
Prepare and present safety and operational briefings both internally to McGee and externally to our customers.
Act as liaison between McGee Air Services and customers.
Represents McGee in briefings with customer Managers on Duty to plan for Irregular Operations, tows, extra flights, and other special situations.
Assists in safety incidents as well as ensuring documented follow-ups, lessoned learned, mitigations and corrective action plans are documented, managed, and implemented.

• Actively observes operation to identify areas of improvement in both safety, training, and operations.
• Prepare and communicate various performance reports to team members and leadership, including shift reports, performance data, missed metric summaries/investigations, mitigation plans, safety incidents, equipment status, and staffing information
• Evaluate individual and teamwork performance, coach, and counsel to support employee growth and operational performance, and document discussions and improvement plans.
• Responsible for ensuring that equipment is available, maintained, and operated in a safe manner, to include daily inspections and removal from service when necessary
• Foster an inclusive, engaging, and high-performance culture that always demonstrates McGee’s values.
• Recognize and celebrate individual and team performance
• Two (2) years of airline experience with proven skills in station operations, including one of the following areas: passenger service, cargo handling, fleet service, and ground operations preferred

Experience coaching and counseling team members on performance related issues preferred
Skilled in all aspects of aircraft servicing, loading, baggage and cargo handling
Ability to obtain and maintain airport security clearance, customs seal, and/or USPS security clearance including background criminal history check, drug screen and fingerprinting
Flexibility to work varied shifts, weekends, and holidays
High school diploma or equivalent preferred
Any criminal background check will be conducted after a conditional offer of employment and in accordance with applicable federal, state, and local laws. Airport Badge Requirements
Important notification for roles working at or requiring access to an airport: Team Members will be required to obtain and maintain a SIDA badge issued by the airport authority. Depending on the role you may also be required to obtain a US Customs seal and/or USPS security clearance. McGee Air Services does not tolerate discrimination or harassment on the basis of race, color, creed, religion, national origin, alienage or citizenship status, age, sex, sexual orientation, gender identity or expression, marital status, disability, protected veteran status, genetic information, or any other basis protected by applicable law. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions absent undue hardship and consistent with applicable law.
Equal Opportunity Employer/Veterans/Disabled