Financial Advocate (Full Time)

Your passion belongs at UNC Health. Join more than 56,000 teammates working together to improve the health and well-being of the communities we serve across North Carolina.

Responsible for effective case management of HCS patient grievances and complaints. Develops and leads patient grievance and complaint investigations. Partner with Legal/ Risk Management in conducting investigations, research policies/ practices, create and gather documentation, make recommendations and communicate resolutions when applicable. Make independent judgements and renders advice on patient grievances and complaints at all levels.

Coaches, mentors, and advises employees in developing an understanding and interpretation of policy and procedures related to patient grievance and complaint management. Collaborates with Legal/ Risk Management on disruptive behavior matters.

Assesses data from the patient grievance and complaint database to identify issues and themes within departments and divisions and recommend proactive solutions. Provide support on ad hoc requests for data.

Identifies patient grievance and complaint issues and develops strategy and practices to prevent further escalation. Keeps all stakeholders informed and aware of all CMS guidelines and deadlines.

Bachelor's degree in a related field

Ability to use positive language

• Knowledge of dealing with challenging situations and customer experience
• Legal Employer: NCHEALTH

Entity: UNC Health Medical Group

Organization Unit: Central Administration

Work Type: Full Time

Salary Range:$23.24 - $33.41 per hour (Hiring Range)

Pay offers are determined by experience and internal equity

Exempt From Overtime: Exempt: Yes

d/b/a NC Health), a private, fully-owned subsidiary of UNC Heath Care System. Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, status as a protected veteran or political affiliation. UNC Health makes reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as applicants and employees with disabilities.

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