Quality Engineering Techs

Corning is one of the world’s leading innovators in glass, ceramic, and materials science. From the depths of the ocean to the farthest reaches of space, our technologies push the boundaries of what’s possible.  ​

They help move our company, and the world, forward. ​

​At Corning, there are endless possibilities for making an impact. You can help connect the unconnected, drive the future of automobiles, transform at-home entertainment, and ensure the delivery of lifesaving medicines. Corning’s businesses are ever-evolving to best serve our customers, industries, and consumers. Today, we accelerate and transform life sciences, mobile consumer electronics, optical communications, display, automotive, and solar markets. Trusted products that accelerate drug discovery, development, and delivery to save lives
Optical fiber, wireless technologies, and connectivity solutions to carry information and ideas at the speed of light
Auto glass and ceramics to drive cleaner, safer, and smarter transportation
In this role, you will Support quality complaint resolution for CLS business in North America with a focus on improving Key Account customer satisfaction. Lead improvement initiatives related to processes, systems, and product/service quality measures.

Responsible for being aware of division quality initiatives and procedures.
Responsible for working with plant quality function as a liaison with North America Quality and Regulatory Services, Commercial, and Business Operations organizations, by identifying and implementing effective communication processes and feedback channels.
Establish reporting tools and metrics to drive continuous improvement of customer complaints.
Work with the business team to identify and maintain the Key Account list.
Monitor complaint trends in North America, if necessary, need to escalate to the regional business team for the development of both short- and long-term corrective actions.
Participates in cross-functional problem-solving projects related to customer complaints on products or processes within the plant.
Gathering data and reporting the status of customer complaints in North America.
Handle customer feedback for products sold in North America regardless of the origin of the manufacturing location.

Travel Requirements:
~ Up to 10% domestic travel.

Monday - Friday, standard business hours.

Bachelor’s degree in Life Sciences, Chemistry or Engineering or related field of study
Minimum 3+ years of experience within Quality Engineering.
Proficiency in MS Office applications (including Excel) with demonstrated versatility in learning, adapting to, and obtaining proficiency with a range of business software tools—may include PeopleSoft, SAP, Power BI, ETQ, and others

Experience in the Life Science or Pharmaceutical industry.
Excellent oral/written English communication skills, presentation skills.
Demonstrated ability to drive results within the quality infrastructure.
This position does not support immigration sponsorship.
The range for this position is $80,011.00 - $110,016.00 assuming full time status. Starting pay for the successful applicant is dependent on a variety of job-related factors, including but not limited to geographic location, market demands, experience, training, and education.

Our compensation and benefits package supports your health and wellness, financial aspirations, and career from day one.
Company-wide bonuses and long-term incentives align with key business results and ensure you are rewarded when the company performs well. As part of our commitment to your financial well-being, we provide a 100% company-paid pension benefit with fixed contributions that grow throughout your career. Combined with matching contributions to your 401(k) savings plan, Corning’s total contributions to your retirement accounts can reach between 7% and 12% of your pay, depending on your age and years of service.
Our health and well-being benefits include medical, dental, vision, paid parental leave, family building support, fitness, company-paid life insurance, disability, disease management programs, paid time off, and an Employee Assistance Program (EAP) to support you and your family.
We prohibit discrimination on the basis of race, color, gender, age, religion, national origin, sexual orientation, gender identity or expression, disability, veteran status or any other legally protected status.

Individuals with disabilities or sincerely held religious beliefs may request reasonable accommodations to participate in the application or interview process, perform essential job functions, or access other benefits and privileges of employment. To submit a request for reasonable accommodation related to disability or religion, please contact us at View email address on corningjobs.corning.com.