Compliance Advocate

Client Advocate – Perry, GA

Fire Protection Services, LLC

Do you like solving problems, building relationships, and being the person customers count on? Fire Protection Services is hiring a Client Advocate for our Perry office.

As a Client Advocate, you’ll often be the first voice our customers hear. You’ll own the relationship after the sale: answering calls, closing out inspections, keeping clients informed, and finding ways to expand the services we provide. This role suits someone who is organized, follows through, and genuinely enjoys helping people.

Be first on inbound phones, resolving customer questions and concerns quickly and professionally

Close out completed inspections, deliver reports, and recommend additional services

Manage compliance and backflow reporting

Send service links and support job completion and payment collection

Conduct customer surveys and check in with clients between service visits

A customer-first mindset and the ability to handle objections and retain accounts

• Comfort with multiple software platforms and a willingness to learn new ones (ServiceTrade experience is a plus)
• Persistence in following up until customer needs are fully addressed
• High school diploma or equivalent
• 1+ year of customer service experience preferred

Founded in 1988, Fire Protection Services is a locally owned and operated company that services commercial fire and life safety systems. We protect the communities where we live and work, and give them peace of mind.

We’re growing quickly, and that growth creates real opportunities for advancement. Company health insurance and 401(k)

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