Head of Operations **URGENT**

Supervises branch operations at a local level overseeing aftermarket performance to meet goals.

To provide excellent service, parts and rental support to our customers (external and internal) and grow our service within the local area.

Must partner with management team to ensure we are meeting local and corporate goals.
Must maintain systems and controls to ensure branch workflow coincides with other regional facilities.
Must ensure we maintain good customer and vendor relationships in line with business strategy.
Coordination of service and parts support for all specialty product functions within the region

Supervise the operations of the branches.
Partner with general manager and branch managers to meet goals.
Maintain high customer satisfaction.
Development and supervision of branch staff.
Coordinate the enrollment and participation in training opportunities for staff development through outside services such as MHEDA, MRA, and other sources.
Oversight and responsibility of parts and service billing completion and results.
Audit KPIs to measure performance.
Participate in management meetings as scheduled.
Ensure completed jobs are processed for billing immediately
Handle any projects as assigned by executive management.

Management: ability to organize and manage multiple priorities
Planning: ability to think ahead and plan over a one-to-two year time span
Excellent knowledge of industrial powered equipment and our industry with at least 5 years in a service environment and at least two years in a supervisory capacity.
Strong computer proficiency – emphasis on Microsoft Excel, Word, Power Point
Must have valid operator’s license for powered industrial equipment.
Bachelor’s degree in business
Experience in all aspects of our business
Awareness of lean business principles

Branch service, parts and rental operations. Coordination of regional initiatives with service, parts, and rental operations in other branches in the region.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:
Employee is required to occasionally use hands to finger, handle, or feel objects, tools, or controls, including computer, and other office equipment and use feet to operate machinery. however, while performing the duties of this job, the employee is exposed to noisier shop environments and may be exposed to unusual environments at customer sites. When performing duties of this job, it is a requirement to wear Personal Protective Equipment whenever appropriate.