Head of Operations & Business Management

Job Title: Director of Revenue Operations

Location: Andover, MA - hybrid, in office 3 days per week

ALKU is a specialized consulting and staffing firm that connects exceptional talent with organizations across Technology, Life Sciences, Healthcare IT, Government, and other highly specialized industries. Since our founding, we've built our business around expertise, long-term relationships, and delivering an exceptional experience for both our clients and consultants.

The Director of Revenue Operations leads end-to-end billing, purchase order (PO) management, accounts receivable, collections, and cash application, partnering closely with Finance, Accounting, Revenue, and external vendors to optimize working capital, reduce Days Sales Outstanding (DSO), and ensure accurate, timely, and compliant revenue and general ledger processes.

This role also serves as a change agent for business transformation, leading process redesign and system modernization across order-to-cash while safeguarding the integrity of customer and revenue master data.

Lead end-to-end billing, client PO management, accounts receivable, collections, and cash application, including invoicing, payment posting, unapplied cash resolution, and aged AR management

Own performance against key metrics, including cash collections, DSO, unapplied cash, and speed-to-invoice, ensuring predictable cash flow and strong working capital performance

Ensure revenue, AR, and unbilled balances are properly reflected in the sub-ledger

Partner with Finance, Accounting, and Compliance to strengthen internal controls, mitigate revenue and credit risk, and support audit readiness, including providing support for internal and external audits of revenue and AR balances

Develop, maintain, and enhance analytics and reporting to identify trends, risks, and opportunities for improvement

Identify and implement systems and process enhancements to improve efficiency, scalability, and data integrity

Lead business transformation initiatives to standardize and modernize order-to-cash processes, including ERP and billing system implementations

Own governance of customer and revenue-related master data to ensure billing accuracy and downstream reporting integrity

Establish revenue assurance controls to identify and remediate billing errors, leakage, or compliance gaps before they impact the P&L

Build, lead, and develop a high-performing Revenue Operations team, including hiring, performance management, coaching, and succession planning

Establish and track KPIs and operational dashboards to measure productivity, quality, cash performance, and process efficiency

Drive continuous improvement initiatives using data, automation, and best practices to support business growth and customer experience

Bachelor's degree in Accounting, Finance, Business Administration, or a related field (or equivalent experience)

8-10+ years of progressive experience in Revenue Operations, Accounts Receivable, or Collections

3+ years of people leadership experience, including managing managers and/or large teams

Solid understanding of financial and general ledger (GL) accounting principles, including journal entries, account reconciliations, and the month-end close process

Strong understanding of corporate financial statements, cash flow, and revenue processes, including revenue recognition concepts

Proven ability to drive measurable improvements in cash collections, DSO, and operational efficiency

Demonstrated strengths in data-driven decision making, process improvement, and change management

Strong customer-centric mindset with the ability to partner cross-functionally, including with Accounting/GL teams

Demonstrated experience leading business transformation or large-scale process redesign within order-to-cash or revenue operations environments

Advanced Excel and data analysis skills

Experience scaling revenue operations in a high-growth or complex billing environment

Experience owning revenue assurance and customer/corporate master data governance functions

Experience operating across multiple business units or geographies within a single revenue cycle function

Comprehensive onboarding and training from day one

Dedicated mentorship and coaching

Direct partnership with Finance, Accounting, and Revenue leadership, with exposure to business transformation and system modernization initiatives across the organization

Medical, dental, and vision

Life and disability insurance

Equity plan

Paid holidays

Student Loan Reimbursement after one year as a full-time employee

Fitness reimbursement

On-site requirements

Hybrid — Andover, MA office, in office 3 days per week

Prolonged periods of sitting at a desk and working on a computer

Employment decisions are based on business needs, job-related qualifications, merit, and performance, without regard to any characteristic protected by applicable federal, state, or local law.

ALKU is committed to providing reasonable accommodations to qualified individuals with disabilities and applicants throughout the hiring process, consistent with applicable law.

We are unable to sponsor or take over sponsorship of an employment visa at this time.

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