Head of Technical Programme Management

Welcome to the Agentic Commerce Era At Commerce, our mission is to empower businesses to innovate, grow, and thrive with our open, AI-driven commerce ecosystem. As the parent company of BigCommerce, Feedonomics, and Makeswift, we connect the tools and systems that power growth, enabling businesses to unlock the full potential of their data, deliver seamless and personalized experiences across every channel, and adapt swiftly to an ever-changing market. We believe in harnessing AI responsibly to unlock new possibilities, and we’re looking for individuals who use it intentionally to solve problems, accelerate outcomes, and expand what’s possible in their role. Our purpose is to help businesses confidently solve complex commerce challenges so they can build smarter, adapt faster, and grow on their own terms. We are seeking an experienced Technical Program Manager to lead the delivery of strategic programs across our product and engineering organization. In this role, you will serve as the connective tissue between our Austin-based engineering teams and global stakeholders across product, marketing, and sales.

As a member of our Strategic Business Operations team, you will drive programs end-to-end, from discovery through general availability, ensuring that initiatives are delivered with precision, speed, and measurable impact for our clients. You will collaborate with both internal stakeholders and external partners to help define and execute on our global roadmap.

As a Commerce brand, Feedonomics is a leading product feed management platform that helps brands, retailers, and agencies list and optimize products across top ecommerce channels worldwide. Feedonomics manages everything from onboarding to ongoing feed optimization, enabling our clients to scale faster with less effort. Lead multiple concurrent programs of work, comprising simultaneous projects from inception to delivery, ensuring on-time, high-quality outcomes for clients.

Own scope management, change control, capacity planning, dependency tracking, and proactive risk and issue mitigation across all assigned programs.

Partner with our Commercial team to drive Go-to-Market readiness end-to-end, ensuring all stakeholders understand their roles and deliverables at each phase of release

Build strong working relationships across technical and non-technical disciplines, including engineering, data science, product, design, marketing, and sales

Create and sustain accountability structures that keep all parties aligned and moving forward, using both formal and informal levers

Collaborate with colleagues within the SBO team and across all other functions, contributing to company culture and collective intelligence

Team Enablement & Agile Coaching

Foster a culture of continuous improvement, helping teams adopt practices that increase velocity, quality, and collaboration

Bring pragmatic judgment to methodology selection, applying Agile, waterfall, or hybrid approaches as each situation demands.

Serve as an Agile Coach and provide guidance on sprint planning, daily standups, sprint reviews, retrospectives, and release planning

7 or more years of experience in technical program or project management, with a focus on medium-to-large-scale software development initiatives within web technologies

Demonstrated experience managing complex, cross-functional technology programs is strongly preferred

Proven, hands-on proficiency in Agile methodologies (Scrum, Kanban, SAFe) with direct coaching experience preferred

Certifications such as PgMP, PMP, Certified ScrumMaster (CSM), Lean, or Six Sigma are a plus, though not required

Organizational Excellence : You manage competing priorities with discipline and follow-through. Adaptability : You thrive in fast-moving environments where priorities shift and details are not always available upfront, recalibrating quickly and keeping teams focused

People Leadership : You inspire those around you, building trust and momentum across diverse, distributed, and global teams

Curiosity & Innovation : You are constantly seeking ways to improve processes, challenge assumptions, and bring creative thinking to every program you touch

Work at the intersection of technology and commerce, contributing to products used by thousands of clients worldwide

Enjoy a hybrid work environment based in Austin, Texas, with deep collaboration across global teams

For candidates based in the Austin metro area, the position follows a hybrid work model with three days per week in the office, balancing focused individual work with meaningful in-person collaboration.

(We also consider internal equity to help ensure fair and consistent pay practices across our teams.

Where applicable, this role may also be eligible for variable compensation (such as bonus or commission), equity, and benefits in accordance with local policies. We are committed to equitable and transparent pay practices that align to market data, internal equity, and individual contribution.

Inclusion and Belonging At Commerce, we believe that celebrating the unique histories, perspectives and abilities of every employee makes a difference for our company, our customers and our community.