Head of Operations & Business Management

We are a privately held real estate investment and management company dedicated to acquiring, managing, and enhancing a diverse portfolio of residential and commercial properties. Our success is built on operational excellence, strategic decision-making, and a commitment to preserving and growing the value of our assets. The Business Operations Manager serves as a trusted partner to the Chief Executive Officer, overseeing the day-to-day operations of the company's real estate portfolio and ensuring the seamless execution of business initiatives across multiple entities. This role acts as an extension of the CEO, serving as a liaison with vendors, contractors, tenants, property managers, legal counsel, and other external partners while proactively identifying and resolving operational issues.
Real Estate Portfolio Management

Oversee the day-to-day operational management of the company's residential, commercial, and investment properties.
Coordinate property inspections and proactively identify maintenance, safety, and capital improvement needs.
Manage relationships with vendors, contractors, service providers, and maintenance personnel.
Monitor vendor performance, contracts, and ensure services are delivered on time and within budget.
Coordinate insurance claims, property documentation, licensing, and regulatory compliance as needed.
Assist with acquisitions, dispositions, renovations, and capital improvement projects.
Business Operations & Executive Support

Serve as the CEO's operational proxy by representing leadership in meetings, vendor discussions, and project coordination.
Manage special projects and strategic initiatives from planning through completion.
Develop project plans, timelines, budgets, and accountability measures while ensuring deadlines are achieved.
Prepare executive reports, dashboards, presentations, and operational analyses for leadership.
Vendor & Stakeholder Management

Develop and maintain strong relationships with contractors, vendors, consultants, legal counsel, financial professionals, and other business partners.
Solicit bids, evaluate proposals, negotiate pricing, and manage vendor performance.
Coordinate emergency repairs and respond to urgent operational issues as needed.
Project Management

Lead construction, renovation, relocation, and property improvement projects.
Coordinate project schedules, budgets, permits, inspections, and contractor activities.
Identify risks, recommend solutions, and ensure projects remain on schedule and within budget.
Develop, document, and implement operational policies, procedures, and best practices.
Ensure confidentiality while handling sensitive business and financial information.
Perform additional strategic projects and responsibilities as assigned by the CEO.
Bachelor's degree in Business Administration, Real Estate, Operations Management, Finance, or a related field, or equivalent professional experience.

• 5+ years of progressively responsible experience in business operations, executive support, real estate operations, property or project management, or a related field.
• 5+ years of experience managing multiple projects and competing priorities simultaneously.
• 3+ years experience with vendor management experience.
• 3+ years experience using Microsoft Office Suite and Google Workspace.