Head of Operations & Business Management

Demonstrate strong knowledge of the Bank’s policies and procedures related to Deposit Operations, KYC, AML/CFT/OFAC, and Physical Security, ensuring compliance with internal controls and regulatory requirements while maintaining high service standards.

Perform first-line validation of operational processes and regulatory compliance controls to ensure adherence to internal policies, procedures, and applicable regulatory requirements.

Serve as the regional subject matter expert for branch operations, responding to inquiries regarding operational policies and procedures, interpreting and implementing policies, and identifying solutions to operational challenges impacting the Bank, customers, and employees.

Leading strategic working group focused on improving and maintaining satisfactory ratings on Quality Assurance Reports and Internal Audit Reports.

Monitor team performance and operational progress, ensuring alignment with established goals and performance targets.

Provide targeted training and guidance to branch staff to ensure understanding and compliance with the Bank’s policies and operational procedures.

Partner with peers to plan, schedule and implement operational changes, including new or revised procedures, equipment implementations, and system enhancements. Evaluate the feasibility of current and proposed policies and recommend necessary improvements.

Review fraud claims, suspicious transactions and QARs and maintain active communication with CIU Dept when necessary.

Maintain strong awareness of regulatory compliance requirements, including BSA, fraud prevention, loss mitigation, ensuring adherence to the Bank’s policies and regulatory standards.

Perform cross-functional responsibilities as assigned and provide on-the-job training to others as needed.

Support general administrative responsibilities and other related duties as required.

Required: New Account opening experience and required documents per type of business entity.

Required: Possess strong understanding of account transactions - cash, check, wire, ACH, etc.

Required: Have strong interpersonal skills and written and verbal communication skills, including the ability to coach branch staff to attain higher levels of operational integrity, sales support and customer service excellence.

Required: Have strong attention to detail and effective time management skills.

The salary range for this full-time position is $70,000.00 - $100,000.00 + bonus + benefits

Bank of Hope is an equal employment opportunity employer and does not discriminate on the basis of race, color, gender, religion, age, sexual orientation, genetic information, national or ethnic origin, disability, marital status, veteran status or any other basis protected by federal, state, or local law.

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