Head of Operations Management (m/w/d)

Operations Manager

We're looking for an Operations Manager to build and scale Casa's operations in Austin. You'll be our boots on the ground, responsible for building a high-performing local team, owning local performance metrics, designing the systems and processes that power the market, and turning day-to-day operations into predictable, scalable unit economics that enable further expansion.

You'll split time between the field and the strategy layer—understanding what's happening in homes, translating insights into process improvements, and driving the metrics that matter. This is a high-ownership, high-responsibility role for someone who loves building systems and solving operational problems.

Build and manage the ATX field team. Set clear performance standards, develop talent, and ensure every Casa handyman visit is consistent and trust-building. You'll establish clear processes, performance benchmarks, and coaching loops to develop strong individual contributors and future leaders.

• The local vendor partner ecosystem. Build and manage relationships with handymen, trade vendors, and partners – setting clear expectations, negotiating where appropriate, and holding partners accountable to quality, cost, and reliability standards. You might also drive member acquisition through community events, partnerships, and grassroots marketing.
• Own local operational performance and use data to improve operations. Track and improve visit completion, on-time execution, quality, cost, handyman productivity, and homeowner satisfaction. Build lightweight tracking systems, review KPIs daily, and translate insights into process and staffing improvements.

You don't need to be a trades expert—you need to be a structured thinker who can build scalable systems from ambiguity.

5+ years in operations, marketplaces, logistics, or similarly fast-moving, metrics-driven environments

• Experience running operations through frontline managers or leads, not just individual contributors
• Willingness to be in the field – you learn best by getting close to the work where it's happening
• High standards — you care deeply about execution details and get energy from turning messy, inconsistent operations into something boring, predictable, and high-performing, especially when it comes to homeowners' most valuable asset

Operational rigor with results — you've built process, dashboards, and accountability systems that measurably improve KPIs (throughput, quality, cost, NPS/CSAT, utilization) in real-world operations

Relevant operating background — experience with marketplaces, field operations, consulting/finance (but ready to roll up your sleeves!),