Head of Product Innovation

We are seeking an experienced Product Manager to work within our buyer-facing digital automotive marketplace. We are seeking an experienced and customer-focused Product Manager to own the Post-Sale experience across Desktop and Mobile App. This role is responsible for shaping and optimizing the end-to-end journey after a buyer decides to purchase-spanning checkout, vehicle payment, transportation ordering, title document delivery preferences etc.
A strong advocate for the customer and product by using data to drive decisions while being obsessed with
This includes using perspective from both customers and business to meet
business and financial objectives.
Ensure a smooth, intuitive, and consistent UX across all post-sale flows, informed by user research and
behavioral data.
Lead and manage third-party integrations, including payment providers such as MoneyGram, Western Union,
PayPal, and emerging digital wallets.
Monitor key performance indicators (checkout completion, payment success, delivery selection usage, error
Collaborate with engineering on API design and integration, ensuring reliable, secure, and scalable data
Is sensitive to rapidly evolving issues that arise among products and platforms (both within the business unit
and between multiple business units) in a way that balances product and enterprise goals.
Engages business units and enterprise management on resolving trade-offs of scope, priority, business and
technical risk, and business impact of dependencies among multiple products.
stakeholders up to date with the latest on delivery status, product risks, and scope changes.
Identify new opportunities that positively impact the buyer facing applications.
Create and maintain feature planning documents, product backlogs and user stories.
Lead the efforts to prioritize development team activities.
Is obsessed with product quality, staying deeply immersed in product deliverables and releases.
Collaborate with other functional areas to ensure the successful implementation of features and
Help build and execute upon a strategic roadmap that aligns with RB Global growth objectives and strategy.

• Address customer requests and inquiries timely and professionally.
• understand drivers of organizational effectiveness and profitability, basic business financials (i.e. budgeting and forecasting) and cost containment strategies.

Be comfortable in fast-changing environments and demonstrate an ability and willingness to take calculated risks and consider new, untested approaches.
Effectively direct and control activities and projects - delegate appropriate levels of responsibilities and decision making; and assess and review performance.
Bachelor's degree or similar secondary education.
5+ years' experience in product management or product development roles and successfully driving results.

Able to set priorities and work independently with minimal supervision
A desire to help others learn, someone who takes responsibility to coach and mentor others
Team player, ability to relate to a diverse customer base and workforce, ability to put people at ease and the
ability to easily network with others
Auctioneers company (NYSE: RBA) and (TSX: RBA), is a trusted global marketplace for insights, services, and transaction solutions for commercial assets and vehicles. Leveraging leading-edge technology and focusing on innovation, IAA's unique platform facilitates the marketing and sale of total-loss, damaged and low-value vehicles. IAA serves a global buyer base - located throughout over 170 countries - and a full spectrum of sellers, including insurers, dealerships, fleet lease and rental car companies, and charitable organizations. Buyers have access to multiple digital bidding and buying channels, innovative vehicle merchandising, and efficient evaluation services, enhancing the overall purchasing experience. IAA offers sellers a comprehensive suite of services aimed at maximizing vehicle value, reducing administrative costs, shortening selling cycle time and delivering the highest economic returns.
RB Global full-time employees are offered medical, dental, vision, and basic life insurances.