Automotive dealership parts department counter person

Parts Counter Associate
Krause Auto Group is looking for a motivated, customer-focused, and detail-oriented Parts Counter Associate to join our growing team. If you enjoy working in a fast-paced environment, helping customers and technicians, and building a long-term career in the automotive industry, this is a great opportunity to grow with a successful organization.
For over 30 years, Krause Auto Group has built its reputation on customer satisfaction, employee growth, and promoting from within. With a portfolio of world-class automotive brands including BMW, Mercedes-Benz, Ford, Lincoln, Hyundai, Genesis, Lamborghini, Aston Martin, Rolls-Royce, Koenigsegg, McLaren, and Lotus across multiple states, you'll be joining a fast-paced organization with long-term career growth opportunities.
Free health insurance option available

• Dental & vision insurance available
• Paid vacation, PTO, and holidays
• Employee discounts on vehicles, parts & service
• As a Parts Counter Associate, you'll play a key role in supporting dealership operations by assisting customers, technicians, and service advisors with their parts needs while ensuring accuracy and exceptional service.

Assist retail and internal customers with parts inquiries and orders
Provide accurate parts pricing, availability, and order updates
Communicate professionally with customers, service advisors, and technicians
Answer incoming phone calls and respond to parts requests efficiently
Provide exceptional customer service throughout the entire parts process
Inventory & Order Management

Read and interpret parts catalogs to identify correct parts and components
Pull and fill parts orders accurately from inventory
Maintain organized inventory and assist with weekly bin checks
Notify management of low inventory or out-of-stock items requiring immediate attention
Locate and source parts from outside vendors when necessary
Review body shop estimates to ensure parts and pricing accuracy
Administrative Responsibilities

Ensure all internal parts requests are properly billed on repair orders
Process retail payments and credit authorizations
Maintain accurate documentation and inventory records
Support additional parts department operations as needed
Previous automotive parts experience preferred
Strong communication and customer service skills
Attention to detail and accuracy when handling parts and inventory
Willingness to learn and grow within the automotive industry
High school diploma or equivalent preferred
Ability to read and interpret safety and maintenance documents
Why Krause Auto Group?

Over 30 years of automotive success
Opportunity to grow within a respected multi-brand automotive group
Automotive parts departments
Inventory or warehouse operations
Customer service and retail
Collision center parts operations
Automotive dealership environments
Krause Auto Group is proud to be an equal opportunity employer.