CyberSecurity/SysAdmin

Employment Type: Full-time, Exempt

This position is on-site in our Columbus, Ohio office. At Astute Technology Management, we're more than just an IT services provider-we're a team of passionate professionals committed to helping small and mid-sized businesses thrive. we deliver smart, reliable IT solutions-from cybersecurity and network management to outsourced support. As a Systems Administrator, you'll be a trusted resource for our technical team and clients, serving as the main escalation point for Level I and II technicians. You'll resolve complex issues, ensure our clients' technology runs smoothly and securely, and lead critical infrastructure projects. You'll work independently and collaboratively, always prioritizing clear communication, accountability, and a cybersecurity-first mindset.

Serve as the primary escalation point for Level I and II technicians, resolving complex technical issues and supporting team development.

Network & Infrastructure Management

Management of network infrastructure tailored to client's needs.

Diagnose and resolve sophisticated network and server issues, always applying a cybersecurity-first approach.

Support desktops, laptops, mobile devices, and servers (Windows and MacOS) with hands-on expertise.

Manage server virtualization platforms (Hyper‑V, VMWare) and cloud environments (Microsoft Azure, Microsoft 365).

Oversee user data migrations and access provisioning, ensuring seamless transitions and security compliance.

Document and Process Improvement

Audit customer networks and recommend improvements to enhance reliability and security.

Client‑Facing Support

Respond to support calls and emails, managing tickets from initiation to resolution with professionalism and accountability.

Deliver direct technical support to clients, ensuring their technology operates smoothly and securely.

5-10 years of experience in network and server management, with increasing technical responsibility.

At least 2 years of help desk experience.

Windows 10/11, Windows Server OS

Hyper‑V, VMWare

Microsoft Azure, Microsoft 365 Administration, SharePoint Online, Exchange Online, SQL

Troubleshooting desktop/laptop and advanced network issues.

Willingness to travel to client locations as needed

Bachelor of Science in Information Technology or related field

CompTIA A+, Network+, Security+, and/or CCNA, Security+ certifications

Microsoft 365 Platform Certifications

Experience with Windows 10/11, Windows Server OS, Hyper‑V, VMWare, and Microsoft Azure

This role involves regular communication, occasional lifting (up to 50 pounds), and the ability to move throughout client sites. We value accessibility and will provide reasonable accommodations to support all team members.

Low-cost dental and vision coverage

Financial assistance for ongoing professional development and training

Monthly mobile phone allowance

15 days PTO annually (accrued) and Flex Time

6 paid holidays

Free snacks and beverages onsite

Apply today and help us deliver exceptional IT service across the region.

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