Part Time Front Desk Receptionist/Customer Service

Front Desk Agent Opportunity At Saddlebrook Resort Tampa

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships.

We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Cond Nast Traveler, Forbes Travel Guide, and U.News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.

The award-winning, 480-acre Saddlebrook Resort has made a name for itself as a premier meeting and vacation destination, as well as one of the nation's preeminent athletic training facilities. Purposely planned as a car-free Walking Village, the resort setting allows guests to easily walk everywhere, surrounded by lagoons and cypress trees. Families and groups visiting our upscale hotel near Tampa, Florida, may choose from 495 rooms and suites with a total of 800 bedrooms, clustered around nine serene courtyards complete with gardens, stone benches, stone paver walkways and native Florida landscaping. Exceptional restaurants and lounges, two golf courses, multiple tennis courts and more complete our offerings.

We are looking for a highly motivated individuals to join our Front Desk team. While checking in, registering guests, the Front Desk Agent is a source of knowledge for the guest for everything about the hotel, its amenities, and the local area. As part of our dynamic team, you'll enjoy a vibrant work environment, opportunities for growth, and the chance to be part of a world-class resort known for its luxury, exceptional service, and top-tier golf and tennis facilities. Help guests discover their "Wanderlust" experience

Provide exceptional customer service by being engaging and taking sincere interest

Help to resolve problems and "WOW" guests through recovery when things aren't quite right

Promote and sell special hotel programs.

Interact with hotel/resort staff in a professional manner, assisting other departments with necessary information.

Be knowledgeable of all emergency procedures and policies.

Maintain house bank.

Follow set procedures on posting, charges, cashing checks, safe deposits, and refunds.

High school diploma or equivalent.

Computer skills

Ability to stand for the duration of the shift

Must be available to work various shifts including weekends and holidays

We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location.