Order Processor / Inside Sales

NOW HIRING TACOMA, WASHINGTON

INSIDE SALES COORDINATOR -Job Posting Restoration Alliance ServiceMaster of Tacoma Tacoma, WA on site Full-time, MondayFriday, plus rotating after-hours on-call 24 $36 per hour, depending on experience, Non-Exempt/hourly Incentive Bonus Monthly performance bonus on top of base pay THE JOB When a pipe bursts at midnight or a kitchen fire fills a house with smoke, the first thing a property owner does is pick up the phone. As Inside Sales Coordinator, you take that call, get the story straight, and turn a stressful phone conversation into a crew on the way. Some calls you will handle start to finish gather the details, get the paperwork signed electronically, and put a truck on the schedule before you hang up. Others need a person on site, and you will dispatch one of our field specialists with everything they need to help. It is the busiest seat in the building and the one where the work actually starts. Decide the fastest good path forward, schedule the crew directly, send a field specialist out, or connect the caller with the right person on our team. Respond quickly to online inquiries from our website, Google, and home service platforms. Coordinate with dispatch and production on crew availability so the arrival time you promise is the arrival time we hit. Follow up with customers who are still deciding, so nobody falls through the cracks. WHAT WE ARE LOOKING FOR We will teach you restoration. We cannot teach someone to be calm and kind on the phone when a stranger is having the worst day of their year. 2+ years in inside sales, customer service, dispatch, scheduling, insurance intake, or a similar phone-based role. ~ A steady, reassuring phone presence. Background in restoration, insurance, property management, or construction. Bilingual in English and Spanish. WHY RESTORATION ALLIANCE We are an Inc. 5000 Fastest Growing Business & Elite ServiceMaster franchise serving six counties across Western Washington from two locations. We show up when things go wrong water, fire, mold, storm damage and we put peoples homes and businesses back together.

You will hang up the phone knowing you helped.
This role sits at the center of our sales organization. People who do it well move into field sales, account management, and operations leadership.
Training provided. Comprehensive medical, dental, and vision coverage, PTO, 401(k) with company match, and a monthly performance bonus, because people who take care of others deserve to be taken care of too.

We are committed to providing an environment of fair treatment and equal opportunity for all employees and applicants without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity or expression, genetic information, or any other characteristic protected by applicable federal, state, or local law.
ADA Notice: In accordance with the Americans with Disabilities Act (ADA) and applicable state law, Restoration Alliance / ServiceMaster of Tacoma provides reasonable accommodations to qualified individuals with disabilities.