Full Time Receptionist/Call Center

Full Time Call Center Receptionist

Location: Columbus, IN.

Schedule :

Saturday rotation 8:00 am - 12:00 pm approximately every 4 weeks

What You’ll Do

Organizes and maintains a filing system for patient charts, including generating chart numbers, filing, and pulling charts

Answers telephone and either responds to inquiry, directs caller to appropriate personnel, or initiates a triage slip for response by medical personnel

Schedules appointments and enters appointment date and time into computerized scheduler.

Conducts reminder calls to all patients

Greets and directs patients, salespeople, and visitors

Registers patients by verifying that patient's record is up to date and accurate. Makes appropriate changes in computer system and on patient's chart

Coordinates referrals for patients through insurance and other physician offices or specialists

Prepares all billings in computerized system for processing by finance

Collects payment from patients and reconciles daily cash reports

Looks for ways to improve and promote quality; demonstrates accuracy and thoroughness

Ability to identify and solve problems in a timely manner; gathering and analyzing information skillfully, developing alternate solutions

Exceptional interpersonal skills; listening skills are essential while remaining open to other ideas and trying new things

Conducts self with professionalism and in a tactful manner, treating others with respect and consideration

Follows through on commitments

Strong customer service orientation, responding quickly and appropriately to customer needs, and managing difficult or emotional situations

Demonstrates ability to perform and maintain Annual Competencies

May require other duties as assigned

What You’ll Bring

High school diploma/GED required

One year certificate from college or technical school with concentration in front office support for medical settings preferred

At least 3 year experience in a front desk/customer service related field required

Experience in a medical office preferred

Premise offers full-time team members benefits including medical, dental, vision, life and disability insurance, a 401(k) program with company match, paid holidays and vacation time, a company-sponsored wellness program, EAP, access to virtual primary care and virtual behavioral health at no cost for team members and their dependents. Additional benefits can be viewed here:

Premise is an equal opportunity employer; we value inclusion and do not discriminate based on race, color, religion, creed, national origin or ancestry, ethnicity, sex (including pregnancy and related conditions), gender identity or expression, sexual orientation, age, physical or mental disability, genetic information, past, current or prospective service in the uniformed services, or any other characteristic protected under applicable federal, state, or local law.

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