Head of Operations & Business Management

Location: Plano, Texas
Type: Contract
Job #104176
Job Title: Operations Manager

Contract Duration: 1 year, possible extension

Location: Plano, TX

Work Arrangement: Onsite

Pay Range: $49

Summary
We are seeking an experienced Operations Manager to oversee and optimize the operational processes. This role will focus on ensuring seamless system integration, efficient set-up operations, and cross-functional collaboration to enhance customer experience and operational efficiency.

Roles & Responsibilities
Develop and implement operational strategies to streamline system integration and set-up processes.
Collaborate with cross-functional teams to ensure timely and efficient deployment of systems and solutions. Acts as liaison between IT/dev teams and Care+ business, responsible for requirements gathering, system analysis & process improvement, project facilitation and testing, and documentation.
Tactical task execution and ownership of client's system set-up, including SKU creation and product mapping across multiple channels
Monitor and analyze operational performance metrics to identify areas for improvement and implement corrective actions.
Ensure compliance with organizational policies and industry regulations in all operational activities.
Supports internal and external partners based in Korea and India and requires ability to work outside of US business hours approximately 10%-15% of the time.
Minimum Qualifications
Bachelor's degree in Business Administration, Operations Management, or a related field.
Minimum of 5 years of experience in operations management with a focus on system integration and set-up.
Strong understanding of operational processes and project management methodologies.
Proven ability to lead and manage cross-functional teams.
Excellent communication, problem-solving and analytical skills.
Preferred Qualifications
Fluent in English and Korean
Experience in the device protection, technology or consumer electronics industry.