Full Time Service Dispatcher

Dispatcher Service Representative

Creative MultiCare is looking to hire a full-time Dispatcher Service Representative. No experience necessary! Creative MultiCare, LLC has the best group of service technicians, management personnel, and office staff in the industry. We combine cutting edge technology with a dedication to training and quality to produce the best results. The Dispatcher is crucial in ensuring the smooth operation of our dispatch processes.

Job Description:

Dispatch a core group of technicians and manage a daily service schedule in an efficient and timely manner

Communicate with and update customers based on the daily service schedule

Handle customer inquiries with professionalism

Manage a large amount of inbound and outbound calls in a timely manner

Identify customers' needs, clarify information, research issues as they arise, and provide solutions and/or alternatives

Provide information about our services

Build sustainable relationships with both customers and technicians

Develop and maintain a knowledge base of products, services, and technician skillsets to utilize when making decisions based on specific customer request/needs

Meet personal/team qualitative and quantitative targets

Our Benefits Include:

• Weekly pay
• Paid time off
• On-the-job paid training
• Health, dental, and vision insurance
• 401(k) matching with immediate vesting
• Supplemental insurance packages

Job Requirements:

Previous experience in a similar role is preferred, but not required

Excellent written and verbal communication skills

Positive and professional demeanor with great interpersonal skills

Strong organizational skills and the ability to manage multiple tasks simultaneously

Attention to detail and a commitment to maintaining accurate records

Must be able to read, write, understand, and speak English

Bilingual is a plus, but not required

Must pass pre-employment background check

Creative MultiCare