Customer Service Ambassador-Customer Support-Immediate Hire

Connect Ambassador

Object Technology Solutions, Inc (OTSI) has an immediate opening for a Connect Ambassador (Kansas City, MO - Onsite)

Major Responsibilities:

Help create a positive customer experience through customer engagement and providing support to Client Connect staff (Approximately 65% of time spent on average over a one-year period)

Greet customers and assess needs (20%)

Effectively answer basic questions (20%)

Manage human traffic flow within the space (15%)

Assist customers with payments

Collaborate with the facility team on escalation-types and resolutions (15%)

Other duties as assigned to support customer service needs (15%)

Help enhance effectiveness of community engagement by supporting the team in community outreach endeavors (Approximately 35% of time spent on average over a one-year period)

Provide assistance in event preparation and tear-down, with both internal and external stakeholders (20%)

Assist the team as required during extended outage situations (10%)

Help with the development of workshops/seminars for community and customer groups (25%)

Assist with opening/closing of the facility on daily basis, ensuring systems shutdown and facility is secured (20%)

Assist with gathering data on effectiveness of community events as it relates to growing community partnerships and/or customer feedback (25%)

Provide customer education around Client's portfolio of Energy Efficiency products and services in addition to processing enrollments for these programs when applicable

Skills and abilities required:

Solid communication and customer service skills

Self-starter

Outgoing and personable

Organized with attention to detail

Able to work well in a fast-paced environment

Good judgment

Knowledge of MS Office Suite

Works well in team environment

Professional demeanour

Flexible and adaptable assignments, priorities, work hours/shift and obligations

Spanish bilingual skills are an added advantage

Qualifications and experience:

Position requires no less than high school diploma + Minimum 1-year experience working in customer services field; preferably in face-to-face service capacity.

Demonstrated experience in working in fast-paced environment.

Proficiency in working with Microsoft Office Suite

OTSI - Object Technology Solutions Inc.