CONSUMER BANKER SUPPORT

The Consumer Banker will work with existing FFB clients and prospect for new FFB clients to deepen client relationships by both booking business directly and by referring, as appropriate, to internal business partners such as Mortgage, Wealth, Small Business Banker Commercial, and Treasury Management.

Perform necessary functions necessary to open accounts, perform maintenance.

Run a Teller drawer as deemed necessary by management

Support client engagement through active calling, client conversations, and follow up.

Daily activities that align with The First Financial Bank Experience (FFB Experience), including but not limited to:

Partner with appropriate internal constituencies to bring appropriate level of expertise to the client whether it is service or solution related

Maintain all operational and risk management standards

Other duties as assigned to assist clients transact business within the branch, drive-thru, by phone and email.

Model the way for peers and coworkers aligned with First Financials Mission and Values.

The CB is responsible for adherence to all compliance and regulatory procedures.

Partner with the District Specialists to execute against retail strategies and objectives to attract, retain and grow core client relationships, fulfill client's financial needs and provide a fIRST Class Client Experience.

Function as client's personal trusted advisor by adding value and building deep client relationships by utilizing the First Client Conversation Model.

Participate and lead in the First Financial Bank Experience by being active in site center huddles and meetings to support sales and service activities.

Consistently meet or exceed sales, service and referral goals as set by management, by effectively collaborating as a team, the District and with lines of business in an effort to assist clients meet their dedicated financial needs.

Provide digital assistance and service for clients establishing or in need of support in utilizing the bank's online offering.

across all sales, service and operational objectives.

Stay informed and up to date on all bank products, processes and procedures and procedures; 3-4 years client experience and retail banking

• Strong product knowledge related to consumer and commercial deposits, investments, consumer loans, business loans and treasury management.
• Bachelor's Degree or equivalent experience
• Familiarity with consumer and small business credit
• Strong product knowledge relating to consumer and commercial suite of products and services

The associate is responsible for meeting all compliance requirements imposed on First Financial Bank by State and Federal law and regulation, as well as all related First Financial Bank policies and procedures. This includes all Bank Secrecy Act, Anti-Money Laundering, OFAC and Suspicious Activity reporting requirements, as well as all other lending and deposit compliance requirements.

Development and Training

We have relevant, thoughtful benefits and programs that support every aspect of our associates' holistic wellbeing. All roles are incentive eligible with the exception of Co-Op, Intern, or Student positions.

It is our policy to not discriminate against any individual in violation of federal, state, and local laws as it relates to age, race, color, religion, national origin, sex, marital status, pregnancy, gender identity, disability, sexual orientation, genetic information, veteran/military service, or any other characteristic protected by law.

We are an E-Verify Employer.