Healthcare Clinic Receptionist

Join Our Caring CommunityOur Front Office Healthcare Support team delivers a safe, accurate, and welcoming patient experience from pre-arrival through checkout. The Front Office professional, working onsite and reporting to the Center Administrator, serves as the Patient Access Coordinator, ensuring data quality and revenue integrity while orchestrating the seamless movement of patients through the clinic.Data Integrity: You verify every patient's identity and insurance coverage with 100% accuracy to prevent downstream billing errors and denials.Customer Experience Champion: You are the first and last point of contact, using empathy and clear communication to drive patient satisfaction and retention.Financial Steward: You secure the clinic's financial health by identifying and collecting co-pays and outstanding balances at the point of service.Digital-First Intake: Facilitate patient check-in via digital tools, ensuring all demographics, consents, and "Patient-Ready" signals are completed accurately.Monitoring the waiting room and EMR task queues; Point-of-Service (POS) Collections: Discussing financial responsibility with patients and processing payments with high integrity and daily drawer reconciliation.Exit & Outreach: Conducting the "checkout" process, scheduling follow-ups, and managing outbound outreach for no-shows or preventive care appointments.During the application and interview process, we will ask you to demonstrate these.Knowledge:Computer literacyPatient eligibility and benefitsUsing scheduling systems to optimize staffing levelsSkills:Handle patient concerns while maintaining rapportFollow defined workflows consistentlyManage patient needs across scheduling and follow-upManage time and tasks efficientlyHandle incoming calls accurately and professionallyMaintain accurate and complete recordsWork effectively across teamsAbilities:Maintain accuracy and completeness across tasksManage multiple tasks simultaneously while maintaining accuracyEssential Behaviors & Attributes: Reliability, punctuality, integrity with Protected Health Information and cash, professional presence, adaptability, growth-mindset, and receptivity to coaching.Preferred:Knowledge:Use appropriate channels and escalation rulesManage and verify digital intake dataProtect patient identityFamiliar with clinical operationsAble to assist in patient registrationFamiliar with types of clinic visitsScheduled Weekly Hours: 40Pay Range: $39,000 - $49,400 per yearThis job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.About CenterWell, a Humana company: CenterWell is a leading healthcare services business focused on creating integrated and differentiated experiences that put our patients at the center of everything we do. The result is high-quality healthcare that is accessible, comprehensive and, most of all, personalized. As the largest provider of senior-focused primary care, a leading provider of home healthcare and a leading integrated home delivery, specialty, hospice and retail pharmacy, CenterWell is focused on whole health and addressing the physical, emotional and social wellness of our patients. CenterWell is part of Humana Inc. (Equal Opportunity EmployerIt is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.