Remote - Technical Communicator

We are seeking a detail-oriented and highly organized Technical Editor & Document Support Specialist to provide on-call support for the development, review, editing, quality assurance, and production of client-facing deliverables. This role supports program management, operations, quality, and technical teams by ensuring documents meet contractual requirements, organizational standards, and client expectations.

The ideal candidate has experience supporting federal contracts, editing complex technical and operational documentation, coordinating document reviews, and applying document control processes in a deadline-driven environment.

This is a flexible, part-time on-call position that will provide support based on workload demands, deliverable schedules, and special projects.

Technical Editing & Quality Review

Meeting minutes and briefing materials

Training and operational documentation

Ensure documents comply with approved templates, formatting standards, and style requirements.

Improve clarity, consistency, grammar, readability, and document flow while preserving technical accuracy.

Ensure a "one voice" approach across deliverables and eliminate redundant or conflicting content.

Support document authors throughout the deliverable lifecycle.

Assist with document assembly, formatting, version control, and final production.

Verify adherence to contractual requirements, quality standards, and internal approval processes.

Review and update SOPs, process maps, workflows, and guidance documents.

Support periodic documentation reviews and continuous process improvement initiatives.

Identify opportunities to simplify procedures and improve document usability.

Document Control & Compliance

Maintain document repositories and version control records.

Support document tracking, approval workflows, and submission readiness reviews.

Support special projects, audits, operational assessments, and quality improvement initiatives.

Participate in document review meetings and working sessions as needed.

Bachelor's degree in English, Communications, Technical Writing, Business Administration, Public Administration, or related field

• Willing to accept 4 years of relevant work experience in lieu of a bachelor's degree
• 2+ years of experience in technical editing, document management, quality assurance, or related field (6+ years of experience is required without a bachelor's degree)
• Demonstrated experience reviewing and editing client-facing deliverables
• Strong Microsoft Office skills, including Word, Excel, PowerPoint, and Teams
• Ability to manage multiple priorities and work independently with minimal supervision
• Knowledge of document control and quality management practices

Experience reviewing SOPs, policies, procedures, and operational documentation

Familiarity with SharePoint, Confluence, Box, or similar content management systems

Experience using AI-enabled editing and document review tools

Technical editing

Quality assurance review

Document production

Document lifecycle management

Process improvement

Part-Time On-Call

Remote

May require occasional support during evenings or peak submission periods

If you are interested in supporting the CMS mission, solving meaningful business challenges, and working with a collaborative team, we encourage you to apply today for immediate consideration.

Serco Inc. (Serco) is the Americas division of Serco Group, plc. In North America, Serco’s 9,000+ employees strive to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves every branch of the U.S. military, numerous U.Federal civilian agencies, the Intelligence Community, the Canadian government, state, provincial and local governments, and commercial clients. If you require an accommodation with the application process please email: View email address on click.appcast.io note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email.

with photo) with name and address that match the information entered on the application. Serco will not take possession of or retain/store the information provided as proof of identity. For more information on how Serco uses your information, please see our Applicant Privacy Policy and Notice.

Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email View email address on click.appcast.io .

Serco is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Our Total Rewards package includes competitive pay, performance-based incentives, and benefits that promote well-being and work-life balance—so you can thrive both professionally and personally. Eligible employees also gain access to a wide range of benefits from comprehensive health coverage and health savings accounts to retirement plans, life and disability insurance, and time-off programs that support work-life balance. Program availability may vary based on factors such as contract type, location, hire date, and applicable collective bargaining agreements.

Actual base salary will be determined by a variety of factors, including but not limited to, the scope of the role, relevant experience, job-related knowledge, education and training, key skills, and geographic market considerations. For roles available in multiple states, the range may vary to reflect differences in local labor markets. In addition to base salary, eligible positions may include other forms of compensation such as annual bonuses or long-term incentive opportunities.

Benefits – Comprehensible benefits for full-time employees (part-time employees receive a limited package tailored to their role):

• Medical, dental, and vision insurance
• Robust vacation and sick leave benefits, and flexible work arrangements where permitted by role or contract
• Tuition reimbursement program
• Life insurance and disability coverage
• Optional coverages that can be purchased, including pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection
• Serco complies with all applicable state and local leave laws, including providing time off under the Colorado Healthy Families and Workplaces Act for eligible Colorado residents, in alignment with our policies and benefit plans. The application window for this position is for no more than 60 days. We encourage candidates to apply promptly after the posting date, as the position may close earlier if filled or if the application volume exceeds expectations. Please submit applications exclusively through Serco’s external (or internal) career site. If an applicant has any concerns with job posting compliance, please send an email to: View email address on click.appcast.io .