Client Service Rep - Part Time

Job Title: Client Access Representative

Department: Clarity Healthcare - Administrative Services

Employment Type: Full-time

Shift: Monday – Friday, 8:00 A.M. – Are you a detail-oriented and customer-focused professional looking to make a positive impact in the lives of individuals seeking behavioral health services? Join our team at Centerstone of Illinois as a Client Access Representative !

As a Client Access Representative, you’ll play a critical role in welcoming clients, maintaining accurate records, scheduling appointments, verifying insurance, and supporting a smooth and efficient front office experience. Our ideal candidate has strong customer service skills, attention to detail, and a passion for helping others navigate their care with compassion and efficiency.

In partnership with the Great River Economic Development Foundation (GREDF), we’re pleased to introduce the Quincy Concierge Program for newcomers and returnees to the Quincy and Adams County area. This program helps new residents connect with locals, discover community resources, enjoy community tours, and participate in quarterly events. Loan Repayment and Tuition Reimbursement

Employee benefits package – health, dental, vision, retirement, life, & more

Competitive 403(b) Retirement Savings Plan – up to 5% match for Part-Time and Full-Time employees

Company-paid basic life insurance

Emergency Medical Leave Program

Flexible Spending Accounts – healthcare and dependent child-care

Employee Assistance Program (EAP)

Greet and check-in clients, verify and update personal and insurance information

Collect payments, issue receipts, and maintain financial documentation

Handle appointment changes, no-shows, and cancellations in accordance with policy

Answer phone calls, direct inquiries appropriately, and return messages as needed

Prepare and manage client health records to ensure accuracy and completeness

Utilize electronic medical record (EMR) system effectively and accurately

Support service monitoring and quality improvement efforts

Assist clients and staff in resolving issues during visits with professionalism and empathy

High school diploma or GED required

Previous customer service experience preferred

Basic computer and typing proficiency

As part of our talent review process, we may utilize technology that helps organize applicant information. This includes AI‑assisted tools that support our team by reviewing and sorting resumes in relation to the experience and qualifications connected to each role. We are an Equal Opportunity Employer and we welcome applicants from all backgrounds and do not discriminate based on race, color, religion, national origin, sex, age, disability, veteran status, genetic information, sexual orientation, gender identity, or any other protected characteristic.

Paid time off: full-time employees receive an attractive time off package to balance your work and personal life

Employee benefits package: full-time employees receive health, dental, vision, retirement, life, & more

Top-notch training: initial, ongoing, comprehensive, and supportive

A mission to improve client care, reduce the financial burden of community mental health centers by sharing resources, a mission to have a larger voice in advocacy to increase access to mental health and substance user care in our communities, and a mission to evolve the behavioral health industry to better meet the needs of our clients.

As a behavioral and community mental health provider, we prioritize fostering a culture of belonging and connection within our workforce. We encourage applications from individuals with varied backgrounds and experiences, as we believe that a rich tapestry of perspectives strengths our mission. If you are passionate about empowering local communities and creating an environment where everyone feels valued and supported, we invite you to join our mission-driven organization dedicated to cultivating an authentic workplace.

Preferred Family Health Care is a Smoke and Tobacco Free Workplace.

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