Client/Customer Support Rep

The Client Service Representative is key to Little Red Door Cancer Agency’s mission to make the most of life and the least of cancer for medically underserved cancer patients. The Client Service Representative will be directly responsible for completing intakes for new clients referred to Little Red Door and addressing the needs and concerns of current clients. This position serves as an active member of Little Red Door’s Program team and will report to the Chief of Client Services and Programs.

Answer multi-line telephone system to interface with clients of the Agency as a first point of contact, providing excellent customer service.

Assess and provide comprehensive services to clients and their families to reduce the physical, emotional, and financial burdens of cancer for medically underserved residents of central Indiana.

Help prioritize client needs and assess eligibility for Little Red Door’s in-house services.

Collect and enter client information and services in the Salesforce database including contact, demographic, and health information.

Provide services and support to clients through face-to-face and phone interactions, and electronic and written correspondence.

Serve an active role in all boutique related services, including fitting eligible clients for wigs.

Work independently and within a team on special and ongoing projects, special assignments, and tasks under the general supervision of the Chief of Client Services and Programs

Other tasks and duties as assigned by the Manager of Client Services.

High level verbal, written and interpersonal communication skills to handle sensitive and confidential situations.

Basic knowledge of community resources.

Ability to handle and maintain confidential information.

Ability to complete tasks with minimal assistance and supervision; Must have experience of a variety of computer software applications in word processing, spreadsheets, database and presentation software (MSWord, Excel, PowerPoint, Internet search engines, etc.).

Requires the ability to work some evenings and weekends.

Bachelor’s Degree in Social Work or other health-related field.

Previous call center experience preferred.

Knowledge of local community resources preferred.

Spanish language skills a plus.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work is performed both in an office and community setting.

Requires the use of a personal vehicle to meet with clients in community settings.

Health, dental and vision.

Paid company holidays and paid time off.

401(k) retirement plan with employer matching.

This position is located on-site at Little Red Door Cancer Agency, 1801 N. Occasional evening and weekend work should be anticipated, particularly in connection with Agency events and community activities.