IMMEDIATE HIRE - Client / Customer Service Rep

Founded in 1982, SouthWest Landscape, Inc is a family owned and generated company proudly serving communities across Southern California, including Orange County, Los Angeles, and the Inland Empire. What started as a small local operation has grown into a full service landscape company with division specializing in Maintenance, Tree Care, Development & Enhancements, and Support Services.

We take pride in creating a safe, professional, and supportive work environment where every employee from field crews to management has the opportunity to grow and succeed. At SouthWest Landscape, we combine decades of industry expertise with modern tools and technology to deliver exceptional quality, reliability, and customer care to our clients.

We believe in teamwork, integrity, and continuous improvement values that shape our culture and the way we do business every day.

The Client Representative is the primary owner of all client relationships for the assigned portfolio of maintenance accounts at SouthWest Landscape. This position is the single point of contact for clients on all matters related to service quality, property needs, enhancement opportunities, irrigation issues, and contract administration.

The Client Representative is accountable for client retention, account performance, and enhancement pipeline development. This role carries a dotted-line reporting relationship to the VP of Client Services for alignment on client service strategy and communication standards. Serve as the primary point of contact for all assigned client accounts; own every client relationship in the portfolio from contract signing through renewal.

Conduct regular client job walks and property inspections to assess service quality, identify opportunities, and reinforce the client's confidence in SWL's work.

Identify and address service concerns before they become complaints; Conduct proactive retention conversations for accounts approaching renewal; no contract renewal arrives without a prior documented client touchpoint.

PROPOSAL & ENHANCEMENT PIPELINE MANAGEMENT

prepare accurate, professional enhancement proposals in Aspire and present them to clients within two business days of the site visit.

Maintain an active, current enhancement pipeline; no proposal sits without documented activity beyond 30 days.

Partner with the Operations Manager on enhancement scope and scheduling logistics; update proposal status immediately when a decision is made.

Identify and document all irrigation issues, property concerns, and client requests discovered during job walks or communicated by the client; Coordinate with the Operations Manager and Irrigation Technicians to ensure open issues are assigned, scheduled, and resolved; Maintain zero unresolved irrigation or property issues without a documented next step or status update.

Ensure no open task exceeds three business days without a documented status update.

Plan weekly schedules intentionally balancing field visits, client communication, proposal writing, and administrative follow-up; field visits must be purposeful and planned in advance.

Use Aspire as the primary system for all client account management property records, proposals, open issues, task tracking, and enhancement pipeline; surface alerts to the Operations Manager and Irrigation Technicians without delay.

Use Microsoft 365 tools for proposal writing, reporting, and client communication; maintain a professional standard in all written client-facing materials.

Minimum 3 years of experience in client management, account management, or landscape industry operations in a client-facing role.

Demonstrated ability to manage a portfolio of client accounts with multiple open issues and deliverables simultaneously.

Proficiency in or ability to learn Aspire, WeatherMatic, Nexus, and Microsoft 365 within the established onboarding period.

Bilingual English/Spanish strongly preferred.

Ability to pass background check and pre-employment screening per SWL policy.

Knowledge of HOA or commercial property management client relationships.