Baker/ Bakery Production

Baker
We promise "a helpful smile in every aisle" and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.
Baker
Department: Bakery
General Function: Responsible for baking products for orders and to replenish displays. Additionally, ensuring to always maintain a positive company image by providing courteous, friendly, and efficient customer service to customers and team members.
Partnerships
Customer focused
Perishables, Store Operations, and Health Wellness Home; Bakery Department Manager
Apprentice Baker, Bakery Designer, Wrapper, Fryer
Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store.
Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee's designated department or elsewhere in the store
Makes an effort to learn customers' names and to address them by name whenever possible
Assists customers by: (examples include)
making note of and passing along customer suggestions or requests
Answers the telephone promptly and provides friendly, helpful service to customers who call including taking product orders.
Checks orders for the day and sets up a timeline and production schedule.
Inspects incoming products quality and quantity, e.g. mispicks.
Understands the use and issues related to bakery equipment and follows up on potential maintenance issues.
Reviews department for potential safety issues, e.g. hot racks or knobs in hot water.
Operates as a lead with bakery clerks.
Prioritizes orders as per customer and department manager request; Understands and practices proper sanitation procedures and ensures the work area is always clean and neat.
Maintains strict adherence to department and company guidelines related to personal hygiene and dress.
Adheres to company policies and individual store guidelines.
Orders supplies and merchandise items for the department (except cake decorating items) as directed by the bakery manager.
Reviews current product on the shelf, re-merchandises the shelf, and throws away or recycles outdated products.
Writes the department schedule and ensures employees are at work, on time, and finds replacements when necessary, in bakery manager's absence.
Performs other job related duties and special projects as required.
Must be able to copy data from one record to another, interview to obtain basic information, guide people and provide basic direction.
High school or equivalent experience (department training helpful) and over six months up to one year of similar or related experience.
Visual requirements include vision from more than 20 inches and less than 20 feet with or without correction, color vision, depth perception, and field of vision
Must be able to perform the following physical activities: There is frequent exposure to dampness, vibrations, equipment movement hazards, and occasional exposure to cleaning chemicals/solvents. Equipment Used to Perform Job:
Mixers, proof box, ovens, sheeter, rounder, dishwasher, fryer, telephone, and intercom, cash register, label machine, shrink wrap machine, RPM, copy cake machine.
Deals with customers and the general public on a daily basis, works with suppliers/vendors weekly, and deals with Federal/State Governmental or Regulatory Agencies yearly.
Has access to confidential information including sales.