Hotel Head Of Housekeeping

Executive Housekeeper
Plan and manage the room and related area's operations of the hotel to achieve customer (guest, employees, corporate and owners) satisfaction and quality service while meeting/exceeding financial goals.
Position is responsible for short/ long-term planning and day-to-day operations of the room and related areas. Recommends the area's budget and manages expenses within approved budget constraints. Major areas of responsibility/management include: the Front Office, Guest Services, Housekeeping, Security and Gift Shop. Participates in total hotel management as a member of the Hotel Executive Committee.
Manage the Human Resources in the division in order to attract, retain and motivate the employees; hire, train, develop, empower, coach and counsel, conduct performance and salary reviews, resolve problems, provide open communication vehicles, discipline and terminate, as appropriate. (Develop, recommend, implement and manage division's annual budget, business/marketing plan, forecasts and objectives to meet/exceed management expectations. (Implement company programs (TTH/Franchiser) and manage the operations of the division in a manner consistent with Federal/State laws and regulations and TTH's policies and procedures to ensure a high level of quality and customer satisfaction. (Resolve customer complaints as appropriate to maintain a high level of customer satisfaction and quality. (Implement emergency organization procedures and training through the management of the Security staff to ensure appropriate protection for hotel guests, staff and company assets. (Perform special projects and other responsibilities as assigned. This includes experiential knowledge required for management of people and complex problems.

• Ability to make decision with only general policies and procedures available for guidance.
• Supervisory/management skills.
• Travel Required: To attend corporate training, meetings and other event(s) as deemed necessary.

Guests phone with requests and questions.
Must be able to communicate both in person and via telephone with guests, associates and corporate contacts in a professional and extensive manner.
Must be able to both assimilate and generate explicit and concise documents for publication within our corporate environment.
Chemicals/Agents: Describe any chemicals/agents to include what they are, warnings and frequency of use.
Equipment Operation List type of equipment and frequency of use.