Help Desk and Technical Support Positions

Home Office, 300 South 4th Street, Suite 300, Las Vegas, NV 89101, USA

Help Desk Support Analyst - Las Vegas, NV | On-site role

Base pay: $22 - $24 per hour

Minimum of 2 years of experience in IT troubleshooting and support.

Western Funding is a fast-growing, specialized consumer finance company and subsidiary of Westlake Financial Services, providing automotive financing to borrowers with limited access to traditional credit. Western Funding enables the origination, accepts assignment of and services installment loan contracts originated by its national network of automobile dealers. Dealers own their portfolios and share in the collections on the associated installment loan contracts.

As a Helpdesk Support Analyst, you will have the opportunity to work with technology departments from various companies in the Hankey Investments Group to ensure reliable operation of our systems.

Respond to phone calls, emails and online tickets using company’s ticketing system.

Troubleshoot and correct basic problems with multiple applications (either home grown or through third party vendors)

Maintain inventory system and keep a detailed log of assets for traceability.

Occasional weekend and evening support, either on call or on site when needed.

Minimum of 2 years of experience in IT troubleshooting and support.

Basic PC hardware knowledge and computer device setup and troubleshooting.

Advanced knowledge of Windows desktop OS version 7, 8 and 10.

Advanced knowledge of Windows Server, Active Directory and user permissions (ACL).

Knowledge of shared and network printers. Advanced knowledge of networking, setup and troubleshooting.

Knowledge of Microsoft Office suite, especially Outlook.

Bachelor’s Degree in Computer Science or related technical field.

Certifications such as A+, Network+ are optional but preferred.

Local candidates only.

Medical, Dental, and Vision benefits

Life Insurance and Long-term disability plans

Flexible Spending Account

Employee Stock Ownership Program in a $18.2 Billion Company, plus company matching

Metro Tap Card and Metro-link Reimbursement (for Los Angeles, CA employees only)

Paid holidays

HGym (available in our Los Angeles, CA & Dallas,TX office)

Rental Car Discounts, Dell Member Purchase Program

We will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. No question on this application is used for the purpose of limiting or excluding any applicant from consideration for employment on a basis prohibited by local, state, or federal law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the organization.

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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