Help Desk IT Support / Technical Support

Help Desk Support Technician IIWe are seeking a dedicated Help Desk Support Technician II to join our Corporate IT team at our corporate headquarters in Frederick, Maryland. The ideal candidate will have at least one year of experience in supporting Windows computers and software, possess strong written and verbal communication skills, and be able to work a full-time schedule on-site at headquarters in Frederick, MD.ResponsibilitiesProvide technical support for Windows operating systems and various software applications.Assist users with installation, configuration, and troubleshooting of hardware and software.Maintain a high level of customer service for all support requests.Ability to lead junior staff and coordinate tasking of projects or requirements.QualificationsBachelor's degree in IT-related area is preferred, in lieu of a degree 2-4 years relevant experience is required.Experience with managing computer software and computer hardware.Ability to work a regular schedule at the Frederick corporate office.A team player with a customer-oriented approach.Paid Time Off & Holiday PayMedical InsuranceDental InsuranceVision InsuranceDisability, Life Insurance, and AD&DFlexible Spending AccountsPre-Tax 401K and/or After-Tax Roth IRA (with employer matching contribution)Tuition and Technical Training ReimbursementExercise ReimbursementComputer ReimbursementEmployee Assistance ProgramPhysical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Possess the ability to fulfill any and all office activities normally expected in an office setting, to include, but not limited to: remaining seated for periods of time to perform computer entry, participating in filing activity, lifting and carrying office supplies.Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Exposure to general office conditions while conducting office duties.The company was founded in 2002 with the vision of being highly recognized and admired for supporting customer missions through employee empowerment, exceptional services, and timely delivery. Edgewater Federal Solutions is ISO 9001, 27001 certified, appraised at CMMI Level 3 Maturity for Development and Services, and has been named in the Top Workplaces in the Greater Washington Area Companies since 2018.It has been and continues to be our policy to provide equal employment to all employees and applicants for employment without regard to race, color, religion, gender, national origin, age, disability, marital status, veteran status and/or other status protected by applicable law.