Client Service Support Rep
$15 - $17 per hourMassachusetts Veterinary Referral Hospital
Client Experience SpecialistProvides excellent and expeditious client experience; greets clients, responds to questions; processes incoming and outgoing patients, and handles payments. Answers phone calls, which may involve answering questions, screening for service needs, and scheduling appointments. Handles incoming and outgoing mail and e-mail. Monitors client waiting area to ensure cleanliness. Documents and maintains client information, service data and other pertinent information within practice management software. Escalates complex matters to senior staff. Minimum of 1 year related experience required.Why You'll Love It HereWell-Rounded Medicine: Wellness, diagnostics, surgery, and laser therapyModern Equipment: Digital full body & dental radiographs, in-house diagnosticsSupportive Team: Collaborative, family-like culture that values growthPositive Environment: Team building and open communicationMake an Impact: Build relationships with clients and truly make a differenceWhat We're Looking For1+ years of customer service, plus veterinary experienceStrong professional skills and attention to detailAbility to stay calm and efficient in a fast-paced environmentPositive, team-oriented mindsetPassion for patient care and continued growthSchedulePart-timeMonday-Friday: 6:45am–7:00pmRotating Saturdays: 7:30am–2:00pmWhat We OfferPay Range: $15–$17/hour, based on experienceFull Time benefits eligibility:Health, dental, and vision insuranceFree mental health benefit options401(k) with company matchCompetitive PTO plan + paid holidayEmployee pet discountIf you're looking for a team where you can be supported, grow your skills, and enjoy coming to work each day —we'd love to connect.
Vacancy posted 17 hours ago
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